The Art of Waking People Up. Kenneth Cloke
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Table of Contents
1 Cover
4 Foreword
5 Preface Why We Wrote This Book How the Book Is Structured Acknowledgments
7 Part I Context 1 An Orientation to Awareness and Authenticity Resistance to Change The Limitations of Roles and Expectations Why Organizations Create Roles Cultivating Awareness Cultivating Authenticity Cultivating Congruence Cultivating Committed Action What Wakes Us Up Seven Openings for Waking Up at Work Organizational Support Turnaround Feedback, Coaching, Mentoring, and Assessment Lifelong Learning 2 The Art of Waking Up Some Underlying Questions Clarifying the Goals Turning Ourselves Around Breaking the Cycle of Distrust Three Ways of Being 3 Where It All Begins Options in Responding to Dysfunction Transcending Family Ruts Parents as Managers and Managers as Parents Four Steps to Breaking Patterns from the Past How to Explore Family Issues at Work Overcoming Overcompensations Finally Growing Up
8
Part II Processes
4 Turnaround Feedback
Varieties of Feedback
Turnaround Quality Feedback
Reasons for Not Communicating Honestly
Feedback Is Risky
Tips About Feedback
Team Feedback
A Script for Managers Seeking Feedback
Video Feedback
Questions to Prompt Self-Reflection
5 Transformational Coaching
Coaching Is a Voluntary Relationship
Coaches Are on the Sidelines
Six Steps to Transformational Coaching
Turnaround Feedback Supports Transformational Coaching
Strategies for Transformational Empowerment
6 Strategic Mentoring
What Is Strategic Mentoring?
The Uses of Mentoring
Mentors as Strategic Partners
What Makes Mentoring Strategic
The Stages of Strategic Mentoring
E-Mentoring
Tools for Successful Mentors
Understanding Organizational Culture
7 Participatory Assessment
Values—Integrating Theory and Practice
The Complexity of Experience: What Are We Assessing?
Cultural Diversity and Assessment
Creating a Context: Linking Learning and Assessment
Designing Participatory Assessment Systems
Six Steps to Participatory Assessment
360-Degree Assessments
Discipline and