Property Management Kit For Dummies. Robert S. Griswold

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inspect all plumbing fixtures. Look for leaky faucets, clogged aerators, or running toilets, and check whether all drains work adequately. Test the angle stops and shutoff valves for all toilets, washers, dishwashers, and faucets, including under each sink, and look for signs of leakage. Even small leaks can be major problems if they’re not detected and repaired quickly. Though leaks in drains are difficult to detect because they’re not pressurized, look for telltale signs of water on the ceilings of downstairs units from drain leaks in upstairs units.

       Inspect and test the electrical components. Make sure that the circuit breakers or fuses are all in place and operating properly. Replace burned-out light bulbs, and check light switches and outlets. If possible, verify that the cable or satellite television and telephone lines are working too.

       Inspect each appliance to make sure that it’s operating properly. Stoves and ovens contain modular parts; you can replace the burner drip pans and control knobs very easily because replacement parts are readily available for most major appliances. Run the dishwasher through a cycle, and look carefully for any signs of leaks around the pressurized supply line, the door gasket, or underneath near the pump housing (where any leaks indicate you have a cracked tub and need to immediately replace the dishwasher).

       Conserve energy by turning off the water heater, furnace, and air conditioning units at the breaker and setting the refrigerator/freezer to low. Your turnover work should also include cleaning or replacing all filters — air (furnace and A/C) and water (refrigerator and some water heaters). This simple, low-cost item greatly improves energy efficiency and lowers the wear on the equipment. Keep records indicating the date when the filters were changed (you can write in permanent marker right on the filter), and be sure to remind your tenants when they should be changed again.Tenants are becoming increasingly aware of the importance of conservation and energy efficiency. If you install water-saving fixtures, pilotless ignition gas stoves and water heaters or tankless water heaters, weatherproofing, insulated windows and doors, and energy-efficient appliances, you’ll have a competitive advantage in the rental marketplace. Be sure to emphasize your green efforts in promoting your rental property.

       Check the pool/spa/water features. If your property has a pool, spa, or any water features, have a professional evaluate its condition and provide a written report documenting their findings, including the state of the equipment and the water quality. Poor water quality can create serious health issues, so always test all water systems to minimize the risk to people and animals. This evaluation establishes a baseline that can head off any tenant complaints down the road.

       Perform maintenance that will minimize the likelihood of pests. Caulk all cracks around the windows, foundations, drains, pipes, and any other items that penetrate the building envelope and may allow pests to enter the unit. Almost every rental property needs pest control at some point. Occasional sightings of cockroaches or ants in search of water or food are commonplace, and consumer products are available to handle these limited situations. But use professional exterminators to treat more significant problems, and talk to your exterminator about establishing a regular schedule for follow-ups to make sure that your unit stays reasonably pest-free.The increase in bedbug infestations over the past 20 years can be a real problem for landlords, so you should seriously consider ordering a preoccupancy inspection or certification to ensure that the property is bedbug-free when your tenant takes occupancy. An inspection for bedbugs and other pests before your tenant moves in provides a baseline, showing that bedbugs weren’t present at that time. That doesn’t mean you shouldn’t aggressively respond to eradicate any future infestations, but effective pest control to minimize issues requires the full cooperation of the tenant, the landlord, and the pest-management professional. For more info about bedbugs, flip to Chapter 19.

      Considering renovations and upgrades

      DETERMINING WHETHER TO RENOVATE: WHAT’S YOUR RETURN?

      When you’re considering making renovations and upgrades, you need to understand what they can and can’t do for you. Many times, renovations and property upgrades result in increased net income and higher property value. At other times, however, the benefits may not justify the investment.

      

To consider the payback of a proposed improvement, calculate the total installed cost of the upgrade, and divide that number by the monthly increase in rental income. If you install a dishwasher for $400 and consequently increase your monthly rent by $25, the payback is 16 months. Whether 16 months is an acceptable payback and worth the initial investment of $400 is something that you have to determine. Just remember that you’re not only increasing your monthly gross income, but also generating increased property value as a result of higher net income. The higher net income makes your property worth more to a buyer when you look to sell it.

      Every real estate investor has different expectations, but generally, any payback of less than 24 months is good, especially when you look at the increase in property value that accompanies increased net income. See Real Estate Investing For Dummies, 4th Edition (John Wiley & Sons, Inc.), which I co-wrote with Eric Tyson, for more discussion of ways to increase the value of your rental property.

      

Not everyone appreciates or values the same features in a rental unit as you. This property is a rental property, and as the saying goes, “Beauty is in the eye of the beholder.” The features and amenities that appeal to you may not be worth the extra investment from the perspective of your target tenant market. Although you prefer expensive travertine floor tiles in your own home, for example, you may find that more-durable flooring products can tolerate the heavier wear and tear of rental units much better. Although cleanliness has universal appeal, features such as ceiling fans and microwaves may appeal more to some prospective tenants than to others.

      EYEING WHAT PROSPECTIVE RENTERS WANT

      

Are you feeling a bit confused about the features that prospective renters want? Never fear! The following tips can guide you:

       Keep in mind what features and strengths your prospective renters will find in competitive rental units. Look for outmoded or outdated features in your own unit. Perhaps most of your competitors offer dishwashers, but you don’t have one in your unit. You may want to install a dishwasher so that you remain competitive. But don’t forget that you’ll lose cabinet space, so you need to evaluate all aspects of the potential upgrade, not just the cost. Or maybe your unit has a very old dining-room light fixture that you can easily replace with a modern light fixture or a ceiling

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