The Lean Entrepreneur. Vlaskovits Patrick

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      Brant Cooper

      The Lean Entrepreneur

The Lean EntrepreneurHOW VISIONARIES CREATE PRODUCTS, INNOVATE WITH NEW VENTURES, AND DISRUPT MARKETSSecond EditionBRANT COOPERPATRICK VLASKOVITS

      Cover image: @FAKEGRIMLOCK

      Copyright © 2016 by Brant Cooper and Patrick Vlaskovits. All rights reserved.

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      The first edition was published by Wiley in 2013.

      Published simultaneously in Canada.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

      For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

      Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

      Library of Congress Cataloging-in-Publication Data:

      ISBN 978-1-119-09503-3 (Paperback)

      ISBN 978-1-119-09507-1 (ePDF)

      ISBN 978-1-119-09499-9 (ePub)

      For Riva and Eliza

– BC

      For Kati, Shane, Milla, and Viola

– PV

      Special Thanks

      Without our early adopters, who believed enough in The Lean Entrepreneur to pre-order a book when it was merely a landing page with a silly video, we might not have survived the process of writing this book and seeing it published.

      Their early feedback on content and exercises forced us to simplify, focus, and home in on how to move the needle for them.

      Thank you.

Brant and Patrick

      The Lean Entrepreneur Early Adopters1:

      Foreword

      When I first started blogging in August 2008, I had no idea what to expect. Startup blogging was hardly cool back then. Plenty of venture capitalists advised me against it.

      My personal background was as an engineer, and my companies had been web-based startups, so that is what I wrote about. Struggling to explain the successes and failures of those companies, I discussed principles like continuous deployment, customer development, and a hyper-accelerated form of agile. When I delved into lean manufacturing, I discovered that the concepts and terminology dovetailed. The result: a new idea I called the Lean Startup.

      I started with some basic theory: that a startup is an institution designed to thrive in the soil of extreme uncertainty, and that traditional management techniques rooted in forecasting and planning would not work well in the face of that uncertainty. Therefore, we needed a new management tool kit designed explicitly for iteration, scientific learning, and rapid experimentation.

      At the time, I viewed it as incidental that the theory might be tied to a particular industry, such as high-tech startups or web-based environments. Lean, after all, emerged from Toyota, a huge automobile manufacturing company. I simply stated my belief that Lean Startup principles would work in other types of startups and in other areas of business where uncertainty reigned.

      Boy, was I unprepared for what happened next. I was hopeful that we would change the way startups are built – but I didn’t know.

      Fast-forward more than seven years, and I’m astounded by what has emerged. A nascent community has blossomed into a full-fledged movement. Entrepreneurs, both new and experienced, proudly share their Lean Startup learning in case studies, conferences, and many, many blogs. Books, workshops, and courses written and led by passionate practitioners relate experiences, share insights, and create tools to teach students ways to make Lean Startup principles their own. Many investors, advisors, mentors, and even celebrity entrepreneur icons speak the Lean Startup language.

      It’s a big tent. We stand on the shoulders of giants: customer development, the theory of disruptive innovation, the technology life-cycle adoption theory, and agile development. Complementary lines of thinking, such as that of user experience professionals, design thinking practitioners, and the functional disciplines of sales, marketing, operations, and even accounting, come together to share practices that lift us all.

      Lean Startup has gone mainstream. I wish I could say that this was all part of some master plan, that I knew all along that companies of all sizes – even those far outside the high-technology world – would embrace Lean Startup. I wish I had foreseen that within a year of publishing The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses, many large organizations, including such monsters as the U.S. federal government (!), would have recognized that to cope with today’s world – faster, more competitive, and inundated with data – new methods are needed to keep up. The truth is that all of this change has happened faster and more thoroughly than any of us imagined. And – as you’re about to see – we’re just getting started.

      That’s why I am so excited by this book you hold in your hands. The Lean Entrepreneur is about these new methods. Brant Cooper and Patrick Vlaskovits are among the earliest adopters of new ideas such as Lean Startup and customer development. Their new work turns their lens on three primary focal points: how to interact with customers,

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