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Contents
INTRODUCTION: Pulling the Andon Rope
2. CONFESS: The Magic of Mistakes and the Mea Culpa
3. THINK HARD: Reculer Pour Mieux Sauter
4. THINK HOLISTIC: Joining the Dots
5. THINK LONG: Tackling Tomorrow Today
6. THINK SMALL: Devil in the Details
7. PREPARE: Ready for Anything
8. COLLABORATE: Two Heads Are Better Than One
9. CROWDSOURCE: The Wisdom of the Masses
10. CATALYSE: First among Equals
11. DEVOLVE: Self-Help (in a Good Way)
12. FEEL: Twiddling the Emotional Thermostat
13. PLAY: Solving Problems One Game at a Time
CONCLUSION: Slow Fixing the Future
To Miranda, Benjamin and Susannah
You cannot solve a problem from the same consciousness that created it. You must learn to see the world anew.
Albert Einstein
Pulling the Andon Rope
How poor are they who have not patience!What wound did ever heal but by degrees?
William Shakespeare
In a small, windowless room, in a busy clinic in south London, a familiar ritual is about to begin. Let’s call it Man with Back Pain Visits Specialist.
You may recognise the scene: the white walls are bare apart from an anatomical poster and a few smudged fingerprints. Fluorescent light falls from a bulb overhead. A faint whiff of disinfectant hangs in the air. On a trolley beside the treatment table, acupuncture needles are spread out like the tools of a medieval torturer.
Today, I am the man seeking relief from back pain. Face down on the treatment table, peering through a foam ring wrapped in tissue paper, I can see the hem of a white lab coat swishing above the floor. It belongs to Dr Woo, the acupuncturist. Though nearing retirement, he still moves with the liquid grace of a gazelle. To the hobbled masses in his waiting room, he is a poster boy for the benefits of Traditional Chinese Medicine.
Dr Woo is planting a small forest of needles along my spine. Each time he punctures the skin, he lets out a muffled grunt of triumph. And each time the sensation is the same: a prickling heat followed by an oddly pleasant contraction of the muscle. I lie still, like a butterfly yielding to a Victorian collector.
After inserting the final needle, Dr Woo dims the lights and leaves me alone in the half-darkness. Through the thin walls I can hear him chatting with another patient, a young woman, about her back trouble. Later, he returns to pull out my needles. My spirits are already lifting as we walk back to Reception. The pain has eased and my body is moving more freely, but Dr Woo remains cautious.
‘Do not get carried away,’ he says. ‘Backs are complicated and they need time to heal properly, so you must be patient.’ I nod, looking away as I hand over my credit card, knowing what is coming next. ‘You should do at least five more sessions,’ he tells me.
My response is the same as last time, the same as always: make a follow-up appointment while secretly planning to dodge it.
Two days later and, true to form, my back has improved enough that I cancel my return visit, feeling slightly smug about the time, hassle and money this will save. Who needs multiple rounds of acupuncture, anyway? One hit and I’m back in the game.
Or am I? Three months later I’m back on Dr Woo’s treatment table and this time the pain is snaking down into my legs. Even lying in bed hurts.
Now
