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name="notes">

      Сноски

      1

      https://www.salesforce.com/blog/2018/06/digital-customers-research.html

      2

      https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

      3

      https://www.groovehq.com/support/customer-support-statistics

      4

      https://hbr.org/2014/08/the-value-of-customer-experience-quantified

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