Advance Praise
“Millennial talent experts Joan Snyder Kuhl and Jennifer Zephirin tackle this thorny issue with much-needed clarity and finesse. Through compelling research, stories, and narrative, Misunderstood Millennial Talent provides an invaluable look into what the invisible majority of Millennials—the Ninety-One Percent—really need and want. An essential read that belongs on the desk of every leader as the people agenda and Millennials have to be the focus of every leader.”
—Kirk Kinsell, CEO and President of
Loews Hotels and Resorts
“An enjoyable and insightful read that provides up-to-the-minute practical advice, whether you’re already seeing an increasing shift in Millennials to management roles or looking to increase awareness about managing them and attracting more young talent to your company. Kuhl and Zephirin focus on the most pressing issues—and cogent solutions—for global employers looking to the future of their workforce and leadership.”
—Steve Fry, SVP, Human Resources and Diversity,
Eli Lilly and Company
This is a Center for Talent Innovation Publication
A Vireo Book | Rare Bird Books
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Copyright © 2016 by Center for Talent Innovation
All rights reserved, including the right to reproduce this book or portions thereof in any form whatsoever, including but not limited to print, audio, and electronic. For more information, address:
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Set in Minion
ePub ISBN: 978-1-945572-13-5
Publisher’s Cataloging-in-Publication data
Names: Kuhl, Joan Snyder, author. | Zephirin, Jennifer, author.
Title: Misunderstood Millennial talent : the other ninety-one percent / Joan Snyder Kuhl ; Jennifer Zephirin ; foreword by Sylvia Ann Hewlett.
Series: Center for Talent Innovation.
Description: First trade paperback original edition. | A Vireo Book. | New York [New York] ; Los Angeles [California] : Rare Bird Books, 2016. | Includes bibliographical references and index.
Identifiers: ISBN 9781942600992
Subjects: LCSH Generation Y—Employment. | Generation Y—Attitudes. | Organizational behavior.| Success in business. | Intergenerational relations. | Work ethic. | Globalization. | BISAC BUSINESS & ECONOMICS / Workplace Culture | BUSINESS & ECONOMICS / Organizational Development.
Classification: LCC HF5549.K84 2016 | DDC 658.3—dc23
To the amazing thought leaders who have been at the heart of this research:
Linda Hartman-Reehl
Barbara Keen
Rosemarie Lanard
Frances G. Laserson
Nancy Testa
Karyn Twaronite
Project Team
Project Lead
Sylvia Ann Hewlett, Founder and CEO
Quantitative Research
Laura Sherbin, CFO and Director of Research
Pooja Jain-Link, Senior Research Associate
Charlene Thrope, Research Associate
Qualitative Research
Melinda Marshall, EVP and Director of Publications
Anna Weerasinghe, Fellow
Production
Deidra Mascoll, Senior Research Associate
Isis Fabian, Research Associate
Catherine Chapman, Research Associate
Communications
Tai Wingfield, SVP and Director of Communications
Silvia Marte, Communications Associate
Contents
PART ONE: The Nine Percent xvii
1 Can’t Work with Them, Can’t Work without Them 3
PART TWO: The Other Ninety-One Percent 17
3 The Investment Imperative 19
4 Intellectual Growth and Challenge 27
5 Rewarding Professional Relationships 35
6 What the Ninety-One Percent Actually Values 49
7 Millennial Women—Empowered on the Outside, Left Wanting on the Inside 71
