TRAINING DAY 1: HAPPY is asked to appear at the shop wearing a pair of jeans, covered shoes and a pair of plain colour t-shirt. (TRAINEE gets to wear HOME CLOTHES instead of UNIFORM, HURRAY for HAPPY as he can go shopping with his WIFE right after work without the need to change!) He is given an apron to wear. Next he is asked to SMILE at the customers by GREETING THEM to encourage them to patronize the shop! HAPPY LOVES SMILING A LOT! THIS MUST BE A DREAM JOB!
HAPPY is deployed to serve as a drink server and pressing a button to call customer to come for their drinks with their receipt. For example (SKIP IT IF YOU LIKE), drink order 144 will be the drinks ordered by the customer 144 and it will all appear sequentially. HAPPY’s job is to paste a sticker showing 144 and the name of the drink on the cup, wipe the lid that has been sealed with a cup plastic lid sealing machine, put into the plastic bag and hand it over to customer after pressing number 144 on the touchpad. Number 144 will flash at the shop front. There is a waiting area with chairs in front. Some customers may order 2 drinks, others may order 6 cups, and the largest order HAPPY served consisted of 12 drinks.
That is what he has been doing, non-stop of wiping the lid of the BUBBLE TEA drinks, and calling out for customers to collect them. THE CUSTOMERS ARE ESPECIALLY DELIGHTED and FULL OF SMILES when collecting THEIR YUMMY DRINKS! And HAPPY knows how it feels like to them as he loves the DRINKS too!
HAPPY made a mistake too! Customer 366 came and collected the drink for Customer 359! HAPPY was scolded by his store manager, a nice lady from TAIWAN, that he should be more careful. Some customers will insist their drinks are part of the next order and so the way to prevent mistakes is to collect their receipt with queue number from them to verify. So the Store Manager had to apologize to Customer 359 and make the drink again. However, this will cause a delay for the other drinks as they are prepared in sequential order.
The rest of the day went smoothly for HAPPY! Even smiling and standing at one stretch for over 5 hours is tiring indeed. HAPPY went home and slept soundly, much to the surprise of his wife ROSALINE. HAPPY’s kids were sent to a HAPPY LEARNING CAMP conducted by his TRAINERS in AUSTRALIA for 1 week since it is their school holiday period.
TRAINING DAY 2: HAPPY was rotated to another task, this time to be the cashier and taking order. So the Store Manager was really patient. HAPPY had to memorize all the different drinks and luckily he has a touch screen order taking machine (Point-of-sale / POS machine). So as the manager is TAIWANESE, it was in CHINESE characters which HAPPY wasn’t familiar. However, the system can do a language change to ENGLISH too.
HAPPY was conversing with customers in ENGLISH, something he enjoys, having spent 7 years living in AUSTRALIA before coming back to SINGAPORE. So speaking in CHINESE was just as easy for HAPPY because that was what HAPPY’s parents conversed with him in. HAPPY is MULTI-LINGUAL and he can speak some JAPANESE, FRENCH and MALAY (commonly spoken during his ARMY DAYS with his ARMY FRIENDS) too!
Being the cashier is not an easy job, HAPPY has to ensure that he collects and returns the CORRECT change! Luckily, all is well for the day, and he is learning about taking orders, the drinks, and with a short time on the job, he could take orders comfortably.
HAPPY has to ask what drinks the customers want. And to take each drink order separately because of the different choices the customers can customize. The size, medium or large comes first. Next, it is the sugar level (100%, 75%, 50%, 25%, 0%). MILK or NO MILK. WHAT TOPPINGS do they want? (PEARLs or BUBBLES, different type of Jelly, ice cream). And that is for a drink. If a customer wants 5 drinks, they have to go through this step 5 times unless all 5 cups are the same which is seldom the case. Often, the customer is on the phone asking others about what they would like.
Counting cash makes HAPPY excited! MONEY feels good in your hands ya! Except the money is not his to keep! The 2nd day of training is a GOOD ONE FOR HAPPY! HAPPY is absolutely correct in collecting the amount of cash needed! HAPPY has heard stories from colleagues there that a past cashier in another branch was fired and accused of stealing money when the sales don’t tally for 3 weeks. The store manager reassured them by smiling and saying that the company has a buffer to account for minor differences in total cash takings from the SALES.
She said: “JUST DO YOUR BEST AND FOCUS ON MAKING THE CUSTOMERS HAPPY, THE SUMS WILL EVEN OUT WITH TIME, WE MAKE MISTAKES BUT NO POINT LOOKING AT THE PAST, FOCUS ON PRESENT AND IMPROVE FOR A BETTER FUTURE!”
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