d="ueb36c8fe-1b68-51e8-9a49-280d6b797ecd">
Table of Contents
Managing people is hard but rewarding
1.1 Know what your own boss expects
1.2 Decide if you are a manager or a leader
2.1 AIM to pick the right person for the job
2.2 Get the team performing quickly
2.5 Manage the people you don’t see
2.6 Manage part-timers and matrix workers
3.9 Know the SHABBY and PRISM approaches
3.10 Make the mundane more exciting
Motivate yourself and your people
4.1 Know the hierarchy of needs
4.3 Identify people’s personal motivators
4.4 Influence people to want what you want
4.5 ‘Catch’ people doing things right
4.7 Practise the art of delegating
5.3 Help people learn from good performance
5.4 Maintain good performance in a crisis
5.5 Beware the ‘Peter Principle’
6.2 Confront an instance of poor performance
6.3 Coach a poor performer to improve
6.5 ‘Manage out’ a very poor performer
