was a photograph of all the store owners grouped in front of the mall wearing sunglasses. Underneath, the caption read, The Future’s So Bright, We Have To Wear Shades.
Meanwhile, Sylvie’s future had just gone black.
Her loyalty, devotion, hard work and brilliance meant nothing. Marshall trusted family over her and that hurt. Bad.
“Sylvie? Are you okay?” Chase asked.
“Sorry. Yes. Let’s, um, get started, shall we?” She would go through her presentation and figure out a solution as she went along. She managed a smile at her audience, Chase and Marshall, who would determine her fate, her heart just aching.
“In tough economic times, shoppers must be selective about where they shop and how much they spend.” She somehow kept her voice steady, her tone upbeat. As she spoke, she clicked through slides of the stores, one at a time, each with its owner in smiles and sunglasses. She’d been so proud of this presentation.
Now she just felt sick.
“Weary of huge malls, with their generic stores and indifferent salespeople, today’s shoppers want a place where cheerful, caring employees guide them to the goods they want at the prices they need. Just like the famous Cheers pub, they want to go where everybody knows their name.” She paused.
“And where is that?” She tried for the grin she’d planned, but her face muscles lagged. “Starlight Desert Mall, of course, where our forty shops are one-of-a-kind, where every salesperson is eager to assist, where prices are fair and customers are treated like royalty.”
Her tongue stuck to the roof of her mouth, so she took a sip of water. “And how do we know this? We asked our customers!” She clicked through several charts from a recent survey and summarized the positive findings.
Next came the tough part—the revenue dip.
She flashed to the graph with its visible down-tick. “Though the general economic downturn has resulted in a slight drop for us, we’ve replaced four of the six lost tenants and in a blip of time we’ll hit our financial stride again.”
She paused. “However, to be certain we were on firm ground, last week I met with a top mall renovation consultant and she declared us solidly positioned to survive the downturn. Here are some excerpts of her report.”
Sylvie flashed quotes about the mall’s stability, its unique niche, its staying power.
She glanced at Marshall, who was nodding along, clearly impressed. Chase’s face was neutral. Should that worry her? Maybe he just didn’t care. This was hardly his area of interest. He’d been a piss-poor manager those months he’d been in charge after Starr got sick, hardly there and unresponsive when he was. The rest of the team had soldiered on, leading themselves.
And now he would be her boss. She made a fist of her nonmouse hand to contain her frustration.
“Starlight Desert is what’s known in the industry as a ‘destination mall,’ she continued. “People don’t just go to the mall. They go to Starlight Desert. They know they’ll get a special shopping experience within these colorful walls. That’s why, in these difficult times, while generic malls lose revenue or close their doors, Starlight Desert will not only survive, we will thrive.” She paused for a breath.
“Excellent presentation,” Marshall said, pushing himself heavily to his feet. “Thank you, Sylvie.”
“Oh, I’m not finished yet.” She smiled at him.
“That’s fine. I’ll let you and Chase carry on from here.”
“You’re leaving?” She was stunned.
“I think that’s best.” He looked briefly around the room. “Starr surely did love this place.” He cleared his throat, his smile wistful.
But he couldn’t leave. Not when she’d worked so hard. “Please stay, Marshall. I’m nearly finished.” She held her breath, her heart banging her ribs, waiting for his answer.
“Five minutes,” he said sternly, lowering himself again, his bushy eyebrows dipping into a frown. Marshall did not like to be disagreed with. Eccentric, obstinate and cranky, he gave Fletcher, his second-in-command, hell, according to Mary Beth.
“Thank you.” Sylvie’s pulse raced. Make it good. Make it count. “The Black Friday promotion I’ve planned, ‘A Starlight Desert Christmas,’ will dramatically boost our revenues, but I’ll save that portion for another time—” she clicked quickly through those slides “—and move straight to what’s most crucial now—mall leadership.”
She stopped at the slide that showed her career path, from gift wrapper, to mall maintenance crew, to cashier at the card shop, then hobby shop manager, GM secretary, marketing assistant, and finally operations manager for the past two years, where she handled the budget, maintenance, capital outlay and more.
Marshall seemed restless, and Sylvie heard her voice tighten with tension as she explained how she’d cut expenses, negotiated discounts with vendors, met tenant needs in a timely fashion, been active with the Retail Association and coordinated community events—a heart-healthy foods cook-off, a karate kick-a-thon for cancer, a community theater production and a skateboard competition.
These tasks were Mary Beth’s responsibility, but Sylvie had taken the lead, assisted by Olive, their part-time marketing assistant. Sylvie, like Starr before her, believed Starlight Desert should be as good a neighbor to the community as it was a family to the employees and shop owners.
She clicked to the final slide of her and Sunni outside the bakery, Sunni with a basket of scones on one hip, sunglasses on the tops of both their heads, holding up red umbrellas on which Sylvie had stenciled The Starlight Desert Family: Together we weather any storm.
Her cuticles still sported black spray paint from stenciling an umbrella for each tenant. She’d planned to hand them out on her walk-around announcing her new job.
Then she delivered her bottom line: “I hope you can see that with my skills, experience and commitment, I’m uniquely suited to lead the Starlight Desert family through the economic storm into its bright and sunny future.”
She stopped, her pulse throbbing in her ears, waiting for Marshall’s reaction. He looked bewildered and so did Chase.
Eventually Marshall spoke. “We’re kind of caught off guard here, Sylvie. We hoped you’d stay on as operations manager as long as you remained in Phoenix.”
“As long as I remained? What does that mean?”
“Mary Beth let Fletcher know you were headed for Seattle. There’s someone special there?” He smiled faintly.
Mary Beth told Fletcher about Steve? “Not anymore, no. I mean, we dated, but… Never mind.” No way was she discussing her love life with the McCanns. “The point is I’m not leaving.”
“Well, then, that’s good news for us. You’d be tough to replace, in point of fact.” Marshall seemed to hesitate. He glanced at Chase, then cleared his throat again. “Which is why we’d like to, uh, offer you a bit of a salary increase.”
“That’s nice and all, Marshall, and I know we’d have to hire someone for
