that has fine-tuned the politics of grievance into a sophisticated propaganda weapon. Putin believes the United States engineered the breakup of the Soviet Union, eagerly plundered the fallen empire’s spoils, and has been using its influence ever since to keep Russia weak. His innovation has been to sharpen and magnify those charges into his raison d’état—and to point to them to show why responding to U.S. aggression was not only justified but a necessity.
His resentments, nurtured over many years of perceived slights and betrayals, had found a particular focus in his animus for Hillary Clinton. As Russians voted in the parliamentary election on December 4, 2011, videos documenting widespread fraud at the ballot box rocketed around the internet. The next day, Clinton offered her view on the sidelines of a conference in Bonn, Germany. “Russian voters deserve a full investigation of all credible reports of electoral fraud and manipulation,” she told reporters. “The Russian people, like people everywhere, deserve the right to have their voices heard and votes counted.”
As she spoke, activists in Moscow were readying a protest of the election results in the city center. They had registered an expected five hundred attendees with the police; five thousand showed up, the biggest anti-government demonstration of the Putin era. The frustrations of an urban middle class that increasingly yearned for not just material well-being but also for political freedom burst into the open. It would take months for the protests, which soon drew some hundred thousand participants, to subside.
Putin was furious. To him, the fact that the first protests erupted just hours after Clinton’s remarks was far from a coincidence. His German biographer Hubert Seipel described Putin’s anger that day as a seminal moment in shaping his disdain for Clinton and his conviction that the United States sought regime change in Russia.
“I saw the first reaction of our American partners,” Putin told supporters a few days later. “The first thing the secretary of state did was to characterize and evaluate the elections and say that they were dishonest and unfair, even though she had not yet received the materials from the [election] observers. She set the tone for certain actors [in] this country—she gave them a signal. They heard that signal and, with the support of the U.S. State Department, began their active work.”
Putin would survive the challenge and eagerly start pushing back—with the same tools he accused the West of using against him.
FEBRUARY 2016 BROUGHT ST. PETERSBURG SNOW FLURRIES AND ICE fog, a curtain of crystals in the frigid air. The districts that hug the northern bank of the Neva River had for decades been dotted with factories that rose during the nineteenth century. The area had seen its fortunes fade with the Soviet Union’s collapse. But its tree-lined streets, historic apartment buildings, and green spaces had maintained their charm, and the closed factories gradually gave way to office buildings beckoning a digital-friendly generation of Russians and internet start-ups.
The shuttered factories had been well situated alongside the ancient waterways that braided Russia’s intersection with Europe. But now, with steamships replaced by fiber optics, those with enough know-how, funding, and cleverness could access different sorts of currents. The firm that leased the four-story building at 55 Savushkina Street seemed to be among this new breed of Russians who in their own modern ways were following in St. Petersburg’s mercantile tradition.
The name of the company, the Internet Research Agency, sounded vaguely impressive if uninspired. A street sign in front of the building warned cars to slow down for children crossing on the next block. A short stroll away, on a verdant island in the Neva, were tennis courts, a museum, and a palace overlooking the water that served as a summer retreat for Tsar Alexander I. Not that the tech-savvy employees of the Internet Research Agency had time for such diversions. Each morning they filed in for cubicle-bound jobs that combined two of their generation’s consuming pastimes: crafting posts for social media and clicking refresh to see whether their creations had gone viral.
On February 10, 2016, as the fog outside thickened, employees received new instructions for an important project. An internal memo directed the company’s “specialists” to devote their social media skills to a single target—the U.S. presidential election. The aims were explicit: “use any opportunity to criticize Hillary and the rest (except Sanders and Trump—we support them).”
The Internet Research Agency memo represented a distillation of a remarkable effort only alluded to in the company’s name. Since its founding, the agency had devoted inordinate attention to studying the political climate in the United States, with special focus on issues that seemed to strike deep emotional chords with Americans—guns, Islamist terrorism, and race. By April 2014, the firm had set up a special department for what was referred to internally as the “Translator Project,” an effort to infiltrate America’s dominant social media platforms—YouTube, Facebook, Instagram, and Twitter. And unlike the costly stratagems of the Cold War—planting sleeper agents, recruiting and running Western turncoats, launching satellites and spy planes, underwriting proxy wars—the disruptive potential of the internet was vast and unbelievably cheap.
The project required an immersive understanding not only of the way Americans interacted online but also the fault lines of the country’s political landscape. In June 2014, two of the company’s employees boarded flights for the United States. Aleksandra Krylova and Anna Bogacheva spent the next three weeks crisscrossing America, making stops in at least nine states, including California, Texas, Michigan, Louisiana, and New York. Posing as tourists, the travelers studied the contours of the country’s charged political atmosphere. The report they compiled upon their return was valuable enough that the agency sent another employee on a subsequent excursion, in November, to Atlanta, for a more focused, four-day mission whose purpose remains murky.
Even by tech start-up standards, the Internet Research Agency had an unusual business model. There were normal-seeming departments—graphics, data analysis, search-engine optimization—but no evident source of revenue. Nor were there any meetings with clients; the agency’s “research” was all consumed in-house. And yet it had kept adding employees, hundreds of them, with an annual budget in the millions of dollars.
The firm’s founder had no apparent background or expertise in online ventures. The incomplete accounts of his life indicate that Yevgeny Prigozhin was born in St. Petersburg in 1961 and appeared headed for athletic glory as a cross-country skier before being imprisoned in 1981 for crimes including robbery. After his release amid the Soviet Union’s 1991 collapse, Prigozhin opened a hot dog stand, but the move that truly altered his fortunes in Russia came seven years later, with his purchase of a rickety vessel that he turned into a floating food establishment. New Island Restaurant, as it was called, attracted a different category of clientele—most notably another St. Petersburg native, Vladimir Putin. Prigozhin endeared himself to the future Russian president with an attention to detail and a willingness even as proprietor to engage in the more quotidian aspects of running a restaurant. Putin “saw how I built my business starting from a kiosk,” Prigozhin said in an interview with a St. Petersburg magazine. “He saw how I was not above serving a plate.”
The connection ultimately helped position Prigozhin for a series of lucrative catering contracts, supplying food to schools in St. Petersburg and the Russian military. (His bond with the increasingly powerful politician paid off in other ways, too: in 2002, Putin brought world leaders, including President George W. Bush, aboard the New Island for meals taken while drifting along the city’s waterways.) Those deals led to even greater riches as Prigozhin branched out, earning billions from contracts that came to include providing soldiers for hire to guard oil wells in Syria. Prigozhin family social media accounts offered glimpses of sprawling estates, private airplanes, and Yevgeny’s adult children cavorting on a luxury yacht. As he ascended into the ranks of the Russian oligarchs, the entrepreneur who so impressed Putin by personally busing dishes acquired the nickname “Putin’s cook” and was soon handling other kinds of dirty work.
According to a top-secret NSA report issued
