JOBS AND EVALUATING OFFERS43
Where to Learn About Job Openings43
Job Search Methods43
Personal contacts.44
School career planning and placement offices.44
Employers.44
Classified ads.45
Internet resources.45
Labor unions.46
State employment service offices.46
Job matching and referral.46
Services for special groups.46
Federal Government.47
Community agencies.47
Private employment agencies and career consultants.47
Internships.47
Applying for a VMware Certified Advanced Professional - Datacenter Design (VCAP-DCD) Job49
Resumes and application forms.49
Gathering information.49
Choosing a format.50
Resume and KSA (knowledge, skills & abilities) tips:51
Cover letters.54
VMware Certified Advanced Professional - Datacenter Design (VCAP-DCD) Job Interview Tips55
Preparation:55
Personal appearance:55
The interview:55
Information to bring to an interview:56
Evaluating a VMware Certified Advanced Professional - Datacenter Design (VCAP-DCD) Job Offer57
The organization.57
Should you work for a relatively new organization or one that is well established?59
The job59
Where is the job located?59
Does the work match your interests and make good use of your skills?59
How important is the job to the company or organization?59
What will the hours be?60
How long do most people who enter this job stay with the company?60
The company should have a training plan for you.60
Salaries and benefits.60
WHAT TO EXPECT FROM THE OTHER SIDE OF THE TABLE…62
THE INTERVIEW AND SELECTION PROCESS62
Step 164
Technical Competencies Assessment Guide64
Step 265
Determine the Customer Service Focused65
Competencies of the Job65
Definitions:66
Responsible.66
Likeable.66
Believable.67
Outgoing.67
Unflappable.68
CUSTOMER SERVICE FOCUSED BEHAVIORS ASSESSMENT GUIDE69
Step 370
Develop Interview Questions to Assess Both70
Technical and Customer Service70
Focused Competencies70
Step 471
Conducting the Interview71
Step 573
Background and Reference Checks73
Making a Job Offer73
Confirming Job Offer Letter74
Informing Unsuccessful Candidates74
Retention of Interview Materials74
SAMPLE CUSTOMER SERVICE FOCUSED INTERVIEW QUESTIONS75
Responsible75
Likeable76
Believable77
Outgoing78
Unflappable79
INTERVIEWING VMware Certified Advanced Professional - Datacenter Design (VCAP-DCD)80
THE INTERVIEW PROCESS80
Planning80
Confirming/Scheduling Interview81
Conducting the Interview81
Closing82
Follow Up82
Interview Questions To Get You Started83
Supervisor and Manager Competencies83
Interviewing People With Disabilities84
Accommodating Persons With Disabilities For An Interview85
Interview Do’s and Don’ts86
CHECKING REFERENCES87
Which References Should I Check?88
Tips for Checking References88
The Reference Check Questions To Ask89
Supervisory and Managerial Competencies:91
Building Coalitions/Communication:91
Recruiting VMware Certified Advanced Professional - Datacenter Design (VCAP-DCD) - It Takes More Than A Job Announcement92
Before Submitting the Vacancy92
When the Vacancy Announcement is Open93
Once the Certificate of Eligibles is Received94
After The Selection is Made95
ASSESSING YOUR RECRUITMENT AND SELECTION PRACTICES96
Policies and Procedures96
Recruitment Strategies97
Glossary99
