How important is the job to the company or organization?
What will the hours be?
How long do most people who enter this job stay with the company?
The company should have a training plan for you.
Salaries and benefits.
WHAT TO EXPECT FROM THE OTHER SIDE OF THE TABLE…
THE INTERVIEW AND SELECTION PROCESS
Step 1
Technical Competencies Assessment Guide
Step 2
Determine the Customer Service Focused
Competencies of the Job
Definitions:
Responsible.
Likeable.
Believable.
Outgoing.
Unflappable.
CUSTOMER SERVICE FOCUSED BEHAVIORS ASSESSMENT GUIDE
Step 3
Develop Interview Questions to Assess Both
Technical and Customer Service
Focused Competencies
Step 4
Conducting the Interview
Step 5
Background and Reference Checks
Making a Job Offer
Confirming Job Offer Letter
Informing Unsuccessful Candidates
Retention of Interview Materials
SAMPLE CUSTOMER SERVICE FOCUSED INTERVIEW QUESTIONS
Responsible
Likeable
Believable
Outgoing
Unflappable
INTERVIEWING Cutting
A Practical Guide for Selecting
THE INTERVIEW PROCESS
Planning
Confirming/Scheduling Interview
Conducting the Interview
Closing
Follow Up
TIPS ON INTERVIEWING
Interview Questions To Get You Started
Supervisor and Manager Competencies
Interviewing People With Disabilities
Accommodating Persons With Disabilities For An Interview
Interview Do’s and Don’ts
CHECKING REFERENCES
Which References Should I Check?
Tips for Checking References
The Reference Check Questions To Ask
Prohibited Questions and Practices
RECORDING A PROFILE OF IMPRESSIONS
Supervisory and Managerial Competencies:
Building Coalitions/Communication:
Recruiting Cutting - It Takes More Than A Job Announcement
Before Submitting the Vacancy
When the Vacancy Announcement is Open
Once the Certificate of Eligibles is Received
After The Selection is Made
ASSESSING YOUR RECRUITMENT AND SELECTION PRACTICES
Policies and Procedures
Recruitment Strategies
“There are few, if any, jobs in which ability alone is sufficient. Needed, also, are loyalty, sincerity, enthusiasm and team play.” - William B. Given, Jr.
“When people go to work, they shouldn’t have to leave their hearts at home.” - Betty Bender
“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” - Elbert Hubbard
”To find joy in work is to discover the fountain of youth.” - Pearl S. Buck
“One of the symptoms of an approaching nervous breakdown is the belief that one’s work is terribly important.” - Bertrand Russell
“Opportunity is missed by most people because it is dressed in overalls and looks like work.” - Thomas A. Edison
“Far and away the best prize that life offers is the chance to work hard at work worth doing.” - Theodore Roosevelt
“Going to work for a large company is like getting on a train. Are you going sixty miles an hour or is the train going sixty miles an hour and you’re just sitting still?” - J. Paul Getty
“The
