and Administrative Support Occupations
10%
Information Clerks
7%
All Occupations includes all occupations in the U.S. Economy.
Employment of information clerks is expected to grow by 7 percent from 2010 to 2020, slower than the average for all occupations. However, employment growth will vary by specialty. Projected employment change for specific types of information clerks from 2010 to 2020 is as follows:
Employment of interviewers is projected to grow by 17 percent. Rapid growth in the healthcare and market research industries that employ most of these workers will generate jobs for interviewers. However, the expanding use of online surveys and questionnaires for market research, as well as the increasing use of digital health records, is expected to limit growth.
Employment of human resources assistants is expected to grow by 11 percent. Because more offices are moving toward electronic methods of recordkeeping, demand for these workers, who help maintain personnel records, will decrease.
Employment of hotel, motel, and resort desk clerks: is projected to grow by 11 percent. As developers open new hotels, the number of jobs for hotel, motel, and resort desk clerks should increase. In addition, jobs should be created through demand from consumers who begin traveling again as the economy recovers from the 2007-09 recession.
Employment of court, municipal, and license clerks is expected grow by 8 percent. Growth is expected because of increases in demand for government and court services. As more citizens seek licenses and other municipal records, towns, cities, and courts will need to hire more clerks to handle their requests.
Employment of order clerks is projected to grow by 7 percent. Improvements to technology have decreased the need for these workers. As more consumers buy online, demand for order clerks will continue to decline.
Employment of reservation and transportation ticket agents and travel clerks is expected to grow by 6 percent. Increased use of online reservations systems and self-service ticketing machines will reduce the number of people needed to provide the services these workers offer.
Employment of eligibility interviewers is projected to grow by 3 percent. The increase in the number of baby boomers retiring and becoming eligible for Social Security and other government entitlement programs will be the main cause of growth in this occupation. However, automation should reduce employment growth for some eligibility interviewers as more government programs allow people to apply for assistance online.
Employment of file clerks is expected to decline by 5 percent. Declines are expected as businesses, including doctors’ offices, increasingly convert to electronic recordkeeping systems. As a result, fewer file clerks will be needed to maintain and organize files. In addition, duties that file clerks used to do will increasingly be done by other workers.
Employment of correspondence clerks is projected to decline by 12 percent. As duties previously handled by correspondence clerks are increasingly given to other workers, such as administrative assistants, fewer jobs will be available for correspondence clerks.
Employment of all other information and recordkeeping clerks is expected to grow by 1 percent.
Employment projections data for information clerks, 2010-20
Occupational Title SOC Code Employment, 2010 Projected Employment, 2020 Change, 2010-20 Employment by Industry
Percent Numeric
Information Clerks
— 1,605,300 1,714,300 7 108,900 —
Correspondence Clerks
43-4021 10,200 9,000 -12 -1,200
Court, Municipal, and License Clerks
43-4031 129,500 139,900 8 10,400
Eligibility Interviewers, Government Programs
43-4061 125,700 129,600 3 3,900
File Clerks
43-4071 185,000 176,200 -5 -8,800
Hotel, Motel, and Resort Desk Clerks
43-4081 227,500 252,700 11 25,200
Interviewers, Except Eligibility and Loan
43-4111 213,500 250,400 17 36,900
Order Clerks
43-4151 212,100 227,900 7 15,700
Human Resources Assistants, Except Payroll and Timekeeping
43-4161 156,900 174,500 11 17,600
Reservation and Transportation Ticket Agents and Travel Clerks
43-4181 124,300 131,500 6 7,200
Information and Record Clerks, All Other
43-4199 220,600 222,700 1 2,100
Similar Occupations
This table shows a list of occupations with job duties that are similar to those of information clerks.
OCCUPATION JOB DUTIES ENTRY-LEVEL EDUCATION MEDIAN ANNUAL PAY, MAY 2010
Bookkeeping, Accounting, and Auditing Clerks
Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.
High school diploma or equivalent $34,030
Compensation and Benefits Managers
Compensation managers plan, direct, and coordinate how and how much an organization pays its employees. Benefits managers do the same for retirement plans, health insurance, and other benefits an organization offers its employees.
Bachelor’s degree $89,270
Financial Clerks
Financial clerks do administrative work for banking, insurance, and other companies. They keep records, help customers, and carry out financial transactions.
High school diploma or equivalent $33,710
General Office Clerks
General office clerks do a broad range of administrative tasks, including answering telephones, typing or word processing, and filing. However, tasks vary widely in different jobs.
High school diploma or equivalent $26,610
Human Resources Managers
