are so many people who have come into my life offering friendship, guidance, advice, and support that have made this book possible. Your significant impact is woven into these pages. Some of you I am no longer in contact with, but the spirit of what you brought to my life and to my work remains with me always.
To my beloved husband, Dr. Dennis Fernandez, for embracing my dreams as you do your own.
To my Mother, whose love follows me wherever I go, whatever I do. Your job is not yet done.
To Sister, my sibling, my confidant, and my friend. Thank you for your unfailing encouragement, love, and understanding. I love you.
To my memory and my best friend in all the world, Mitchell Friedman. Your friendship, encouragement, and collaboration are some of the greatest blessings of my life. What would I do without you?
To the late John Moubray for being instrumental not only in learning my craft, but for your encouragement and guidance in launching The Force.
To Christina Thomas-Fraser for lighting the way.
To Michelle Duvall who proves every day that not all angels have wings.
To Campbell Fraser for your guidance. I am smarter, wiser, and more aware because of you.
To Mark Samuelson. From the first moment at Fort Campbell your kindness, patience, friendship, and advice meant more to me than you may ever know. Thank you for every mile we’ve run together.
To John Sims for sticking with me through long facilitation sessions and for being such a staunch advocate of our work.
To the CH-47 Cargo Helicopters Project Management Office, Redstone Arsenal, Huntsville, Alabama. Thank you for your unfailing support of RCM and The Force, and for your willingness to use RCM in so many unique and varied ways.
To Julie Haralson for your dedication to The Force, Inc. and your assistance with this manuscript.
To Colonel Jay Montgomery, USMC, for recognizing what RCM can do for asset management and for promulgating RCM wherever possible.
To AFCM Sam Campbell (Retired) for teaching me to never forget where I came from. The experiences you provided shaped my understanding of how critical the skill and knowledge of the user and maintainer are. I carry our friendship in my heart.
To Ralph Holland for teaching me so much and for making me laugh until I cried every step of the way.
To Steve Little for inspiring me to think beyond the normal bounds of RCM.
To Dr. Mark Horton for your generosity, consistent support, and precision regarding Failure Finding. The insights and counsel you offered me go far beyond mathematics.
To Malcolm Regler for giving me the “skinny” on all things RCM.
To Andrew Matters for helping to expand my knowledge and understanding of RCM.
To the Naval Air Systems Command (NAVAIR) PMA-260, Common Support Equipment, Lakehurst, New Jersey, for giving me my start. Special thanks go to Marie Greening and Maris Gultnieks.
To Rear Admiral Michael D. Hardee (Retired) for your support and encouragement and for teaching me to remember who we really work for.
To Tom Bleazey, NAVAIR Lakehurst, for supporting the first pilot projects...and beyond for NAVAIR PMA-260, Common Support Equipment.
To Diane Pullen and Cathy Malvasio. I hope you know how much your friendship and support meant.
To John Carleo, Editorial Director, Industrial Press, Inc. for your guidance, gentle understanding, and encouragement. It has been a sincere pleasure.
To my editor, Robert Weinstein, Gerson Publishing Company, for your honest, clear, and to-the-point edits. You made my final version of the manuscript easy!
To Janet Romano for diligently working on graphics and layout.
To Brandon Lee for staying by my side and keeping me on track.
To Charlotte for clearing my head when I really needed it.
To the nesting barn swallows that kept me company outside my office window as I finished this book.
Most of all, I’m grateful to the divine presence that leads and inspires this work.
Reliability Centered Maintenance (RCM) is a time-honored, proven process that has been employed all over the world for over four decades in nearly every industry. Because its principles are so robust, so powerful, and so versatile, the process has stood the test of time and human meddling. There are many RCM processes on the market that embody different approaches; many of them depart significantly from what was intended by the original architects of the process, Stanley Nowlan and Howard Heap. The basic principles of RCM have been criticized and manipulated because it is often wrongly believed that RCM takes too long to perform, or it’s too expensive, or all of the steps are simply unnecessary. This just isn’t so. RCM is a majestic process that gives an organization the opportunity to transform into a more safe and cost effective institution. However, the process must be performed correctly by the right people.
This book is intended to be a straightforward, no-nonsense presentation of what RCM is and how it can be applied to maximize results. The RCM Solution embodies minimal theory. Instead, it embraces the majesty of RCM’s basic principles and sets forth a very common sense approach to achieving powerful results. As retired British Royal Navy (RN) Commander and former head of the RN’s RCM program Andrew Matters once told me, RCM is nothing more than “common sense applied to physical assets.” In that spirit, this book espouses exactly that. The RCM Solution is intended to be an introduction to RCM principles.
Anyone who knows me knows that I am an RCM zealot. I sincerely believe that if an organization chooses to employ RCM, it should be done so correctly. Nevertheless, as I gained more experience in the field, I came to understand that RCM cannot be done on all equipment simply because there aren’t enough resources to do so. I also realized that not all assets require the rigor that RCM embodies. It was then that I embarked upon formulating less robust tools that can play a significant role in an organization’s transformation. Therefore, this book introduces other asset management processes that embody RCM principles. But they are just that—other processes. They are not RCM and should be used responsibly—not as an excuse to use an alternative to full-blown RCM.
The intention of this book is to cut through all the noise, marketing, and false information about the process and simply set forth the principles of RCM in a way that can inspire organizations in starting and maintaining a successful RCM program. I have facilitated RCM using the techniques introduced in this book on assets ranging from plant equipment, mobile ground equipment, to aircraft for over 13 years. What I know is that if the principles of RCM are used correctly with the right people, the results can be transformative. I have seen it first hand.
During my RCM practitioner training I asked a question of my mentor, the late John Moubray, when he was presenting RCM theory because I thought I detected an inconsistency in the lesson. He simply looked at me and said “listen to the music, not the words” and he quickly moved on. The lesson was to recognize the versatility
