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Sponsoring Editor: Judy Bass
Translator and Editor: Alicia Peres (www.aliciaperes.ca) Interior Text Designer: Patricia Wallenburg, TypeWriting Cover Designer: Brian Cartwright, Rocket Design
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CONTENTS
HÉLOÏSE AND THE MISSING SUPPLY CHAIN MANAGER
Poor S&OP Processes Generate Discord
A THREAT OF BANKRUPTCY AT H. RAMI
PIERRE PLAYS TOTAL-QUALITY DETECTIVE
Color-Coding Clarifies Non-value-added Flows
Customers and Suppliers Affect Variability
CHAPTER 5
TEAMWORK IN THE FOREST
Motivate Change with International Benchmarking
CHAPTER 6
BAD BLOOD
Link Physical and Information Flows
PART THREE
CHAPTER 7
LILA FRACTALLE-CASS TO THE RESCUE
Drive Competition with Innovation
CHAPTER 8
FROM SCHOOL BUS TO CLASSROOM
Accelerate Learning by Observation and Simulation
CHAPTER 9
LINKING TO THE FUTURE
Connect Strategy and Operations with DDS&OP
Two roads diverged in a wood, and I–I took the one less traveled by,And that has made all the difference. —from “The Road Not Taken” by Robert Frost
The Missing Links takes the road less traveled, and indeed it makes all the difference. Héloïse, the daughter of a seasoned factory owner, is a professional musician. Enamored with music and her personal relationships, she is traveling her well-known road until that one fateful night when she is thrust onto a different road— one of discord and mystery. Join Héloïse as she meets the challenges and surprises along the way. Can she restore harmony in the company and in its collaboration with suppliers, distributors, and customers? Did harmony even exist there before? Why did the supply chain manager disappear suddenly? What will be the consequence for her family business?
This detective story of Héloïse and the H. Rami company had to be told to the world. It is a story of mystery, intrigue, and surprise that also brings great insights and new ideas—clearly the road less traveled. The Missing Links introduces an innovative yet proven methodology called DDMRP. You will be captivated by how real the characters are and by the situations in which they find themselves. You will understand how they move from common practice to common sense.
This wonderfully written novel is the first English book written by the French best-selling author, Caroline Mondon. It has been my pleasure to know Caroline for over twenty years. The past few years we have worked closely to bring DDMRP to France. I was honored to play a bit part in bringing this book to market.
This is not a book that will sit on your shelf once you have read it. You will pass it along to others to read, and they will pass it along to others. Like the very best books, you will find that you will purchase this book many times because your copy seems to always disappear. Make yourself comfortable, because this is a book you will not want to put down. Prepare yourself to be transported to a most vibrant area of France—the Touraine—with its beautiful Loire River, amazing vineyards, unique tuffeau stone, most engaging characters—and a big mystery that needs to be solved.
Put on your detective cap, look for the clues—and enjoy your journey!
Carol Ptak, CFPIM, CIRM, Jonah, CDDP, CDDL
Partner, Demand Driven Institute
Bonjour
