and Meeting Success
The Talkers
The Soundless
The Resistors
The Advocates
The Rebels
The Doubters
The Distracted
The Side Talkers
The Interrupters
The Pessimists
Problematic Behaviors
Communicate Expectations
Hold Attendees Accountable
Elements of Effective Meetings
Beginning—What to Do Before the Meeting
Middle—What to Do During the Meeting
End—What to Do at the End of the Meeting
Summary
Reflection Questions
The School Leader’s Communication Challenge: Meetings
Agenda Template
Meeting Planning Document
Addressing Behaviors in Meetings
Interactive Strategies for Meetings
SWOT Analysis on My Meeting Facilitation Skills
Communicating Through Tough Conversations
Purpose of Tough Conversations
When to Have Tough Conversations
Violation of Laws and Ethics
Violation of School Board Policies
Violation of Local School Procedures
Negativity
Repeat Offenders
Other Situations
Barriers to Tough Conversations
Personal Relationships
Fear of Confrontation
Nothing-Will-Change Attitude
Uncomfortable Topics
Negative Reactions
Time Constraints
Elements of Ineffective Tough Conversations
Frustration
Lack of Preparation
Procrastination
Softened Message
Aggression
Structure of Effective Tough Conversations
Clear Beginning
Clear Middle
Clear End
Summarizing the Structure of Tough Conversations
Connecting Through Tough Conversations
Elements of Effective Tough Conversations
Be Proactive
Before the Conversation
During the Conversation
After the Conversation
Summary
Reflection Questions
The School Leader’s Communication Challenge: Tough Conversations
Our Response to Handbook Violations
Agenda Template
SWOT Analysis on My Ability to Have Tough Conversations
Types of Written Communication
Emails
Letters and Cards
Social Media
Purpose of Written Communication
Advantages and Disadvantages of Written Communication
Advantages of Written Communication
Disadvantages of Written Communication
Elements of Effective Written Communication
Use Clear Verbiage
Edit for Correctness and Clarity
Be Professional
Know Your Audience
Keep to Your Purpose
Summary
Reflection Questions
The School Leader’s Communication Challenge: Writing
Sample
