achieved with Case Management Systems?
<--- Score
73. What Case Management Systems coordination do you need?
<--- Score
74. Have you identified your Case Management Systems key performance indicators?
<--- Score
75. Who defines the rules in relation to any given issue?
<--- Score
76. What are the clients issues and concerns?
<--- Score
77. Do you know what you need to know about Case Management Systems?
<--- Score
78. Who needs to know about Case Management Systems?
<--- Score
79. Who needs to know?
<--- Score
80. To what extent would your organization benefit from being recognized as a award recipient?
<--- Score
81. How are you going to measure success?
<--- Score
82. Are problem definition and motivation clearly presented?
<--- Score
83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
<--- Score
84. Who else hopes to benefit from it?
<--- Score
85. How do you recognize an objection?
<--- Score
86. What do employees need in the short term?
<--- Score
87. To what extent does each concerned units management team recognize Case Management Systems as an effective investment?
<--- Score
88. As a sponsor, customer or management, how important is it to meet goals, objectives?
<--- Score
89. How much are sponsors, customers, partners, stakeholders involved in Case Management Systems? In other words, what are the risks, if Case Management Systems does not deliver successfully?
<--- Score
90. Do you need different information or graphics?
<--- Score
91. Which issues are too important to ignore?
<--- Score
92. For your Case Management Systems project, identify and describe the business environment, is there more than one layer to the business environment?
<--- Score
93. What are the minority interests and what amount of minority interests can be recognized?
<--- Score
94. When a Case Management Systems manager recognizes a problem, what options are available?
<--- Score
95. Would you recognize a threat from the inside?
<--- Score
96. What is the problem and/or vulnerability?
<--- Score
97. Where do you need to exercise leadership?
<--- Score
98. How do you identify the kinds of information that you will need?
<--- Score
99. Are there any revenue recognition issues?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Case Management Systems Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does the scope remain the same?
<--- Score
2. Are the Case Management Systems requirements complete?
<--- Score
3. Have all basic functions of Case Management Systems been defined?
<--- Score
4. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
5. What scope do you want your strategy to cover?
<--- Score
6. How do you manage unclear Case Management Systems requirements?
<--- Score
7. How do you keep key subject matter experts in the loop?
<--- Score
8. Are task requirements clearly defined?
<--- Score
9. How often are the team meetings?
<--- Score
10. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
11. What information should you gather?
<--- Score
12.
