What are the rough order estimates on cost savings/opportunities that Wireless Communications Service brings?
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97. How can the value of Wireless Communications Service be defined?
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98. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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99. Are roles and responsibilities formally defined?
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100. Who is gathering Wireless Communications Service information?
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101. Are required metrics defined, what are they?
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102. What critical content must be communicated – who, what, when, where, and how?
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103. When is/was the Wireless Communications Service start date?
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104. Are the Wireless Communications Service requirements testable?
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105. If substitutes have been appointed, have they been briefed on the Wireless Communications Service goals and received regular communications as to the progress to date?
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106. Has a team charter been developed and communicated?
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107. Is scope creep really all bad news?
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108. Have all of the relationships been defined properly?
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109. Have all basic functions of Wireless Communications Service been defined?
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110. Who are the Wireless Communications Service improvement team members, including Management Leads and Coaches?
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111. Who approved the Wireless Communications Service scope?
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112. Is the work to date meeting requirements?
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113. Has your scope been defined?
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114. When are meeting minutes sent out? Who is on the distribution list?
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115. Is there any additional Wireless Communications Service definition of success?
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116. What sources do you use to gather information for a Wireless Communications Service study?
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117. Are accountability and ownership for Wireless Communications Service clearly defined?
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118. What system do you use for gathering Wireless Communications Service information?
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119. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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120. Has a high-level ‘as is’ process map been completed, verified and validated?
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121. What sort of initial information to gather?
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122. Who defines (or who defined) the rules and roles?
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123. What are (control) requirements for Wireless Communications Service Information?
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124. What scope to assess?
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125. Are resources adequate for the scope?
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126. Does the scope remain the same?
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127. How do you manage scope?
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128. How will the Wireless Communications Service team and the group measure complete success of Wireless Communications Service?
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129. Has everyone on the team, including the team leaders, been properly trained?
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130. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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131. Has/have the customer(s) been identified?
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132. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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133. Do you all define Wireless Communications Service in the same way?
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134. Has a Wireless Communications Service requirement not been met?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Wireless Communications Service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5
