How do you gather the stories?
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99. Are accountability and ownership for Digital contact tracing clearly defined?
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100. Have specific policy objectives been defined?
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101. Is there a critical path to deliver Digital contact tracing results?
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102. What are the tasks and definitions?
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103. Is there any additional Digital contact tracing definition of success?
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104. What scope to assess?
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105. Are audit criteria, scope, frequency and methods defined?
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106. Are different versions of process maps needed to account for the different types of inputs?
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107. What customer feedback methods were used to solicit their input?
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108. What are the compelling stakeholder reasons for embarking on Digital contact tracing?
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109. How do you build the right business case?
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110. Do you have a Digital contact tracing success story or case study ready to tell and share?
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111. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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112. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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113. Are all requirements met?
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114. Is Digital contact tracing currently on schedule according to the plan?
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115. How was the ‘as is’ process map developed, reviewed, verified and validated?
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116. What key stakeholder process output measure(s) does Digital contact tracing leverage and how?
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117. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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118. Are task requirements clearly defined?
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119. How do you catch Digital contact tracing definition inconsistencies?
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120. What is in scope?
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121. Has the direction changed at all during the course of Digital contact tracing? If so, when did it change and why?
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122. How is the team tracking and documenting its work?
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123. What knowledge or experience is required?
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124. Who approved the Digital contact tracing scope?
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125. What is a worst-case scenario for losses?
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126. Is the work to date meeting requirements?
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127. What Digital contact tracing services do you require?
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128. Is Digital contact tracing linked to key stakeholder goals and objectives?
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129. How will the Digital contact tracing team and the group measure complete success of Digital contact tracing?
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130. Who is gathering Digital contact tracing information?
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131. What happens if Digital contact tracing’s scope changes?
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132. What Digital contact tracing requirements should be gathered?
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133. What baselines are required to be defined and managed?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Digital contact tracing Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the costs and benefits?
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2. How is performance measured?
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3. What is the total fixed cost?
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