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104. How do you gather the stories?
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105. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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106. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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107. Where can you gather more information?
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108. What critical content must be communicated – who, what, when, where, and how?
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109. Is there a clear Healthcare technician case definition?
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110. How and when will the baselines be defined?
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111. When is/was the Healthcare technician start date?
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112. Has the Healthcare technician work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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113. What is out of scope?
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114. How can the value of Healthcare technician be defined?
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115. What are the compelling stakeholder reasons for embarking on Healthcare technician?
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116. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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117. What are the dynamics of the communication plan?
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118. What sources do you use to gather information for a Healthcare technician study?
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119. What are the core elements of the Healthcare technician business case?
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120. Will a Healthcare technician production readiness review be required?
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121. What defines best in class?
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122. Has/have the customer(s) been identified?
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123. What happens if Healthcare technician’s scope changes?
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124. What information should you gather?
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125. How will the Healthcare technician team and the group measure complete success of Healthcare technician?
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126. What are the Healthcare technician use cases?
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127. If substitutes have been appointed, have they been briefed on the Healthcare technician goals and received regular communications as to the progress to date?
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128. Are roles and responsibilities formally defined?
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129. What Healthcare technician requirements should be gathered?
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130. Is there any additional Healthcare technician definition of success?
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131. What are the tasks and definitions?
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132. What is the definition of Healthcare technician excellence?
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133. When are meeting minutes sent out? Who is on the distribution list?
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134. Has a team charter been developed and communicated?
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135. How does the Healthcare technician manager ensure against scope creep?
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136. Are approval levels defined for contracts and supplements to contracts?
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137. Who is gathering information?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Healthcare technician Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does a Healthcare technician quantification method exist?
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2. Are the Healthcare technician benefits worth its costs?
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3. Did you tackle the cause or the symptom?
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4. Do the benefits outweigh the costs?
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5.
