17. Has everyone on the team, including the team leaders, been properly trained?
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18. Is the Voice analysis scope complete and appropriately sized?
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19. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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20. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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21. What is the scope of the Voice analysis effort?
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22. What is the context?
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23. What critical content must be communicated – who, what, when, where, and how?
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24. How often are the team meetings?
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25. What is in the scope and what is not in scope?
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26. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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27. Is special Voice analysis user knowledge required?
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28. What sort of initial information to gather?
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29. Have specific policy objectives been defined?
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30. When are meeting minutes sent out? Who is on the distribution list?
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31. Have all of the relationships been defined properly?
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32. How do you manage unclear Voice analysis requirements?
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33. How do you manage scope?
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34. How is the team tracking and documenting its work?
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35. Are audit criteria, scope, frequency and methods defined?
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36. What knowledge or experience is required?
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37. How do you manage changes in Voice analysis requirements?
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38. Will a Voice analysis production readiness review be required?
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39. Is there a Voice analysis management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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40. How did the Voice analysis manager receive input to the development of a Voice analysis improvement plan and the estimated completion dates/times of each activity?
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41. Has a project plan, Gantt chart, or similar been developed/completed?
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42. Are there any constraints known that bear on the ability to perform Voice analysis work? How is the team addressing them?
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43. How does the Voice analysis manager ensure against scope creep?
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44. Are the Voice analysis requirements complete?
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45. Have all basic functions of Voice analysis been defined?
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46. Does the scope remain the same?
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47. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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48. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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49. What intelligence can you gather?
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50. What is the worst case scenario?
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51. Are resources adequate for the scope?
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52. When is the estimated completion date?
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53. How would you define the culture at your organization, how susceptible is it to Voice analysis changes?
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54. What are the Voice analysis use cases?
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55. What scope do you want your strategy to cover?
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56. What defines best in class?
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57. What are the compelling stakeholder reasons for embarking on Voice analysis?
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58. Who is gathering information?
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59. What customer feedback methods were used to solicit their input?
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60. Do you have a Voice analysis success story or case study ready to tell and share?
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