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100. Has the direction changed at all during the course of Communication intelligence? If so, when did it change and why?
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101. Are there different segments of customers?
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102. What Communication intelligence services do you require?
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103. What is out of scope?
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104. How often are the team meetings?
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105. What sort of initial information to gather?
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106. Are accountability and ownership for Communication intelligence clearly defined?
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107. What scope do you want your strategy to cover?
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108. Is Communication intelligence linked to key stakeholder goals and objectives?
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109. Is scope creep really all bad news?
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110. How would you define the culture at your organization, how susceptible is it to Communication intelligence changes?
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111. How do you gather requirements?
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112. Are approval levels defined for contracts and supplements to contracts?
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113. Who is gathering information?
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114. Is there any additional Communication intelligence definition of success?
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115. How do you hand over Communication intelligence context?
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116. What happens if Communication intelligence’s scope changes?
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117. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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118. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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119. Do you have a Communication intelligence success story or case study ready to tell and share?
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120. Are audit criteria, scope, frequency and methods defined?
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121. How and when will the baselines be defined?
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122. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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123. What is the definition of success?
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124. What is the worst case scenario?
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125. Has the Communication intelligence work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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126. What is the scope of Communication intelligence?
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127. What are the Communication intelligence tasks and definitions?
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128. Who are the Communication intelligence improvement team members, including Management Leads and Coaches?
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129. What scope to assess?
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130. What was the context?
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131. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Communication intelligence Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the current costs of the Communication intelligence process?
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2. What is your Communication intelligence quality cost segregation study?
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3. How sensitive must the Communication intelligence strategy be to cost?
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4. How do you verify the Communication intelligence requirements quality?
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5. How will costs be allocated?
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6. How will you measure success?
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7.
