Building A Winning Culture In Government. Patrick R. Leddin

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Building A Winning Culture In Government - Patrick R. Leddin

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rel="nofollow" href="#litres_trial_promo">Chapter 6

       Practice 2: Execute With Excellence

       The 4 Disciplines of Execution

       Discipline 1: Focus on the Wildly Important

       Discipline 2: Act on the Lead Measures

       Determining Lead Measures

       Discipline 3: Keep a Compelling Scoreboard

       Keeping It Going

       Discipline 4: Create a Cadence of Accountability

       The 4 Disciplines and Team Engagement

       The 4 Disciplines Takes Flight With the U.S. Navy

       Chapter 7

       Practice 3: Unleash Productivity

       Unleashing the Power of People

       Twenty-First-Century Productivity Barriers

       Productivity Problem 1

       Productivity Problem 2

       Productivity Problem 3

       Tapping Untold Energies

       Unleashing Productivity: Instructions for Downloading

       Chapter 8

       Practice 4: Inspire Trust

       Trust—A Performance Multiplier

       How to Build It: The 5 Waves of Trust

       Trust Starts With Who You Are

       Trust Is Strengthened by How You Act

       Building Trust at Frito-Lay

       Building Trust: Instructions for Downloading

       Chapter 9

       Practice 5: Create Intense Loyalty

       “Satisfaction”—The Old Paradigm

       “Intense Loyalty”—The New Paradigm

       An “Intense Loyalty” App

       Powerful Lead Measures: Fascinated People

       A Loss of Productivity: Passionless People

       Employee Loyalty Leads to Customer Loyalty

       Moving the Middle

       The Intensity Zone

       Creating Intense Loyalty: Instructions for Downloading

       Conclusion: The Job for You to Do Now Starts Today

       About the Authors

       ACKNOWLEDGMENTS

       Introduction

      Peter Drucker famously said, “Culture eats strategy for breakfast.” In doing so, he identified a phenomenon that leaders have struggled with throughout history: It is one thing to have a great strategy, but it’s quite another to accomplish it. Never has this statement been more true—or more challenging—than for today’s government organizations.

      Whether operating at the federal, state, or local level, government organizations face increased media scrutiny, reduced funding, and the many challenges of moving large, multi-layered, and highly regulated organizations. It’s no surprise that many government organizations report that their employees are less engaged than ever and that leaders feel helpless to change the situation.

      In many cases, employees and leaders are caught in a vicious cycle. Performance declines, scrutiny increases, and employee paralysis ensues. Repeat.

      How do you break this cycle?

      You change the mindset from “leaders are a select few in the organization” to “everyone can and should be a leader.” This simple, yet significant shift is key to creating an effective government organization in the twenty-first century. If every member of the organization is leading from where they are, it also allows government organizations to leverage the power of five highly effective practices:

      1 Find the voice of the organization and connect and align accordingly (a.k.a. lead with purpose).

      2 Execute your strategy with excellence.

      3 Unleash and engage people to do infinitely more than they imagined they could.

      4 Be

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