Affordable Excellence. William A. Haseltine

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Affordable Excellence - William A. Haseltine

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wellness: an inexpensive and affordable mass transit system, neighborhood wet markets (fresh food markets) and supermarkets that carry affordable fresh fruit and vegetables, islandwide park connectors and HDB exercise stations, Ministry-funded community centers in every neighborhood, and close proximity to family and other support systems.

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      In addition, Singapore's economy and environment have played a role in its healthcare achievement. The country's wealth, high employment rate, compactness and lack of rural areas, and relatively low number of immigrants give it some advantages in its continuing efforts to nurture and sustain the excellence of its system.

      Singapore's government leaders, ministers, and care professionals have developed a healthcare system with some of the best outcomes in the world, and as I have explained, with far less cost to the economy than might reasonably be expected. In the following chapters, I will explore how exactly they accomplished this extraordinary feat.

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      Chapter 2: KEY POINTS

       Singapore's healthcare system has achieved First World standards at a lower cost than any high-income country in the world

       The system has achieved excellent outcomes by most common measures:Increased life expectancy of its citizensIncreased infant survival ratesOne of the lowest under-five mortality rates in the worldAn adult mortality rate lower than any nation'sHospital beds ratios similar to the United States’Cancer survival rates similar to Europe'sCardiovascular disease death rates half of most countries in the region

       Singapore's quality of care is excellent:Most consumers of its services report a high level of satisfactionIt is ranked sixth in the world by the World Health Organization

       Cost of care has been kept low while achieving very high quality:It spends less per capita than any other high-income nationThe government outlays per capita for the system are a fraction of what developed nations spendPrivate expenditure is relatively high compared to many countries, in keeping with the government philosophy that people must be responsible for their own care

      CHAPTER 3

      Helping Patients Pay

      The success of healthcare in Singapore today is largely due to the government's creative use of the Central Provident Fund. The CPF's medical savings component, called Medisave, makes it possible for Singaporeans to pay for much of their own medical care. Medisave is, in essence, a compulsory savings account. The government sets contribution rates for workers and their employers as a percentage of wages. Once in their accounts, the money may be used to pay for personal and family healthcare—always along carefully-established guidelines.

      As mentioned in Chapter 1, the Central Provident Fund was first introduced under British colonial rule and functioned as a simple, mandatory retirement savings plan. Workers contributed five percent of their wages into the Fund, and their employers matched the amount.1 The nest eggs grew through these combined contributions plus interest paid on the balances. When participants reached 55, people could begin withdrawing the money to help pay for retirement.

      Soon after independence, the government expanded the scope of the CPF and turned it into a vital factor in improving the lives, living conditions, and health of Singaporeans. It was determined early on that compelling health savings would play an increasingly larger role in the lives of the people, and it became a central part of long-term planning. Changes to the Fund were to be introduced in small doses over the years, so as not to cause concern and confusion among the population and to make them more acceptable. As wages rose, so too did the percentage of the salary contribution to the CPF. However, the increases were carefully calibrated so that an increase in wages always meant a net increase in take-home pay.2

      The first significant step was taken in 1968 when, for the first time, in addition to retirement expenses, workers were allowed to use a portion of their CPF to help purchase apartments built by the Housing and Development Board. Since then, the rules governing the Fund have been changed to allow workers to use their savings to also pay for healthcare, approved insurance schemes, and education.

      When employed Singaporeans and their employers make their monthly contributions, the money is dispersed into three accounts: Ordinary Account: to be used to buy a home, pay for CPF insurance against death and disability, investment and education; Special Account: for old age and investment in retirement-related financial products; and Medisave Account: to be used for healthcare expenses and approved medical insurance.

      The mandatory allocation among the three accounts changes according to the age of the participant. 30-year-olds see their total contribution divided as follows: 23 percent of wages to the Ordinary Account; six percent to the Special Account; and seven percent to Medisave. For 50-year-olds: 19 percent to Ordinary; eight percent to Special; nine percent to Medisave. The “percent of wage” figures represent the combined contribution of employee and employer.

      I will focus on the Fund's healthcare components and the central role they play in maintaining the health and wellness of Singaporeans. The component parts that impact healthcare include: medical care savings programs (Medisave); supplemental catastrophic, chronic, and long-term care insurance programs (MediShield); as well as funds for paying healthcare costs for the poor (Medifund). Together, they are known as the 3Ms—Medisave, MediShield, and Medifund—and I believe they play an integral role in the success of the system. Private insurance plays a limited role, and I will examine it as well.

      What Patients Pay For

      The government provides access to a basic level of care and subsidizes most of its cost so that no one goes without fundamental healthcare. However, as I have discussed, the system is designed to make sure patients do contribute to the cost of their care. In addition, as part of the system's choice initiative, patients are allowed to spend their own money on care beyond the basic level, including amenities in public hospitals, private hospitals, private doctors, and other services. They pay the costs using their own money, Medisave funds, and approved health insurance within the limitations established by guidelines, which I will explain in this chapter. No one, then, is obligated to stay with the publicly subsidized programs if they are willing to pay for some things beyond what they offer.

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      The public hospitals provide a good example of how the system works. Wards are classified by amenities and level of government subsidy provided. There are five ward classes: A, B1, B2+, B2, and C. A costs the patient most, and C the least. A-class patients have a private room with a bathroom, air conditioning, and access to private doctors of their choice. C-class patients are in open wards, eight to nine in a room, sharing a bathroom, and without air conditioning. Their doctors are assigned to them.

      There is no government subsidy for A-class patients, while those

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