M_o_R®
MSP®
P3O®
PMBOK ® Guide
Praxis®
PRINCE2®
For the latest information on VHP publications, visit our website: www.vanharen.net.
Self-Reflection of understanding Diagram
‘What you do not measure, you cannot control.” – Tom Peters
Fill in this diagram to self-evaluate your understanding of the material. This is an evaluation of how well you know the material and how well you understand it. In order to pass the exam successfully you should be aiming to reach the higher end of Level 3. If you really want to become a pro, then you should be aiming for Level 4. Your overall level of understanding will naturally follow the learning curve. So, it’s important to keep track of where you are at each point of the training and address any areas of difficulty.
Based on where you are within the Self-Reflection of Understanding diagram you can evaluate the progress of your own training.
Write down the problem areas that you are still having difficulty with so that you can consolidate them yourself, or with your trainer. After you have had a look at these, then you should evaluate to see if you now have a better understanding of where you actually are on the learning curve.
Troubleshooting
Timetable
| Day 1, Key concepts of service management | |
| Part 1 | Introduction |
| Value creation, outcomes, costs and risks | |
| Services and service relationships | |
| The four dimensions | |
| Lunch | |
| Part 2 | The ITIL service value system |
| The activities of the service value chain | |
| The nature and use of the guiding principles | |
| Day 2, Selected ITIL practices and key terms | |
| Part 1 | Service management practices |
| General practices | |
| Technical practices | |
| Theme Quality + Quality Review Technique | |
| Exercise Quality Management Approach | |
| Lunch | |
| Part 2 | Set up exam |
| ITIL® Exam |
