or her training. The material has a modular structure and according to the author(s) has the highest success rate should the student opt for examination. The Courseware is also accredited for this reason, wherever applicable.
In order to satisfy the requirements for accreditation the material must meet certain quality standards. The structure, the use of certain terms, diagrams and references are all part of this accreditation. Additionally, the material must be made available to each student in order to obtain full accreditation. To optimally support the trainer and the participant of the training assignments, practice exams and results are provided with the material.
Direct reference to advised literature is also regularly covered in the sheets so that students can find additional information concerning a particular topic. The decision to leave out notes pages from the Courseware was to encourage students to take notes throughout the material.
Although the courseware is complete, the possibility that the trainer deviates from the structure of the sheets or chooses to not refer to all the sheets or commands does exist. The student always has the possibility to cover these topics and go through them on their own time. It is recommended to follow the structure of the courseware and publications for maximum exam preparation.
The courseware and the recommended literature are the perfect combination to learn and understand the theory.
-- Van Haren Publishing
Authors about this Courseware
It has been a pleasure to work on this courseware, following the work completed by the VeriSM authors. The approach proposed in VeriSM is forward thinking, supporting adoption of service management practices in today’s digital age.
Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM allows an organization to understand how to make the best use of all of its approaches.
Working on the courseware has given us an opportunity to appreciate the dedication of the authors and the innovative approaches that are being used to support organizations through the VeriSM practices. We hope that the courseware and the recommended literature will be the perfect combination to learn and understand the theory.
The courseware is designed to support your learning about the VeriSM concepts, and to be a guide to your understanding of service management and its use across the whole organization. We hope you will find the contents of VeriSM as interesting and useful as we have, and that our presentation of these concepts will be engaging and informative.
-- Helen and Liz
Self-Reflection of understanding Diagram
‘What you do not measure, you cannot control.” – Tom Peters
Fill in this diagram to self-evaluate your understanding of the material. This is an evaluation of how well you know the material and how well you understand it. In order to pass the exam successfully you should be aiming to reach the higher end of Level 3. If you really want to become a pro, then you should be aiming for Level 4. Your overall level of understanding will naturally follow the learning curve. So, it’s important to keep track of where you are at each point of the training and address any areas of difficulty.
Based on where you are within the Self-Reflection of Understanding diagram you can evaluate the progress of your own training.
Write down the problem areas that you are still having difficulty with so that you can consolidate them yourself, or with your trainer. After you have had a look at these, then you should evaluate to see if you now have a better understanding of where you actually are on the learning curve.
Troubleshooting
