ITIL® 4 – Pocket Guide. Jan Van bon

Скачать книгу

       4.2 Opportunity and demand

       4.3 The ITIL guiding principles

       4.4 Governance

       4.5 Service value chain

       4.5.1 Plan

       4.5.2 Improve

       4.5.3 Engage

       4.5.4 Design and transition

       4.5.5 Obtain/build

       4.5.6 Deliver and support

       4.6 Value streams and the service value chain

       4.7 Continual improvement

       4.8 Practices

       5 ITIL MANAGEMENT PRACTICES

       5.1 General management practices

       5.1.1 Architecture management

       5.1.2 Continual improvement

       5.1.3 Information security management

       5.1.4 Knowledge management

       5.1.5 Measurement and reporting

       5.1.6 Organizational change management

       5.1.7 Portfolio management

       5.1.8 Project management

       5.1.9 Relationship management

       5.1.10 Risk management

       5.1.11 Service financial management

       5.1.12 Strategy management

       5.1.13 Supplier management

       5.1.14 Workforce and talent management

       5.2Service management practices

       5.2.1 Availability management

       5.2.2 Business analysis

       5.2.3 Capacity and performance management

       5.2.4 Change enablement

       5.2.5 Incident management

       5.2.6 IT asset management

       5.2.7 Monitoring and event management

       5.2.8 Problem management

       5.2.9 Release management

       5.2.10 Service catalogue management

       5.2.11 Service configuration management

       5.2.12 Service continuity management

       5.2.13 Service design

       5.2.14 Service desk

       5.2.15 Service level management

       5.2.16 Service request management

       5.2.17 Service validation and testing

       5.3Technical management practices

       5.3.1 Deployment management

       5.3.2

Скачать книгу