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7 Understanding Strategy
7.1 Introduction
7.2 Strategy Now
7.3 Strategy Then?
7.4 Strategy How?
7.5 Conclusion
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8 Communicating and Engaging
8.1 Introduction
8.2 How Do We Communicate?
8.3 What You Want to Say Is Not (Necessarily) What I Hear
8.4 Types of Communication
8.5 If You Want to Be Heard, First Listen
8.6 Asking Great Questions
8.7 Think About Your Intended Audience
8.8 What Message Is Received?
8.9 Putting It Together
8.10 Engagement and Authenticity
8.11 What If They Don't Want to Listen?
8.12 Negotiation
8.13 Conflict and Conflict Management Styles
8.14 Mediation
8.15 Difficult Conversations
8.16 Conclusion
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9 Creating Effective Teams
9.1 Introduction
9.2 Who Is the Team?
9.3 What Is the Shared Purpose?
9.4 Shared Leadership
9.5 Relational Team Leadership
9.6 Creating the Right Team Environment
9.7 Task Leadership
9.8 If, and When, to Intervene
9.9 Team Maintenance
9.10 When Teams End
9.11 Conclusion
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10 Leadership and Change
10.1 What Is Change?
10.2 Systemic Perspectives on Change
10.3 Psychological Aspects of Change
10.4 Change Leadership
10.5 Adoption and Diffusion of Change
10.6 Conclusion
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11 Remote and Virtual Leadership
11.1 Introduction
11.2 Definitions
11.3 Considerations for Remote Leadership
11.4 Remote Leadership Tasks
11.5 Considerations for Virtual Leadership
11.6 Virtual Leadership Tasks
11.7 Informal Virtual Leadership
11.8 Hybrid Models
11.9 Conclusion
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12 Leadership and Development
12.1 Introduction
12.2 What Are You Developing?
12.3 Does Leadership Development Work?
12.4 Engagement and Motivation to Develop Leadership
12.5 Developing a Leadership Identity
12.6 Kolb Experiential Learning Cycle
12.7 Creating a Feedback Culture
12.8 Choices for Leadership Development
12.9 Succession Planning
12.10 Conclusion
