rel="nofollow" href="#ulink_fb0663b1-4b25-5c0f-b38d-c7bf19c4daf3">Notes
CHAPTER 7: Key Performance Indicators for the New Normal
KPI Defined
Common KPIs Pre-Covid-19
Updated KPIs Influenced by the Pandemic
Things I've Done in My Career to Prepare
Recommendations and Predictions
Notes
CHAPTER 8: Updated Research and CIO Priorities
Updated Research
Reflections on the Global Pandemic
CIO Priorities Going Forward
Recommendations and Predictions
Notes
11 INDEX
List of Illustrations
1 Chapter 1Exhibit 1.1 The Johns Hopkins University of Medicine Coronavirus Resource Ce...Exhibit 1.2 Historical Unemployment Rate in the United States (1948–2021)...Exhibit 1.3 Unemployment Rates by Racial Group in the United States (2020–20...Exhibit 1.4 IT Budget Impacts from Covid-19
2 Chapter 2Exhibit 2.1 Open Floor PlansExhibit 2.2 Additional Smaller Conference RoomsExhibit 2.3
3 Chapter 3Exhibit 3.1 Cloud VOIP IT Architecture
4 Chapter 4Exhibit 4.1 IT Journey Map for Business TransformationExhibit 4.2 Factors That Impeded ResponseExhibit 4.3 Impact on the IT BudgetExhibit 4.4 IT Actions to Improve ReadinessExhibit 4.5 View of IT Post-CovidExhibit 4.6 Ready.gov Business Continuity PlanExhibit 4.7 Ready.gov Business Continuity Plan Management StructureExhibit 4.8 Empowering the New Work ExperienceExhibit 4.9 Types of Data Protection/Disaster Recovery Services
5 Chapter 5Exhibit 5.1 IT Security Spending (2020–2025)
6 Chapter 6Exhibit 6.1 IT Governance, Riverbed TechnologiesExhibit 6.2 Elements of Trust PyramidExhibit 6.3 IT Governance StylesExhibit 6.4 Practices to Drive Digital TransformationExhibit 6.5 IT Governance Model SampleExhibit 6.6 Project ScorecardExhibit 6.7 IT Project Framework Organizational Structure
7 Chapter 7Exhibit 7.1 A Framework for Metrics That Matter to the Board
8 Chapter 8Exhibit 8.1 IDC FutureScape: Worldwide CIO Agenda 2021 Top 10 Predictions...
Guide
1 Cover
6 Preface
10 Index
Pages
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2 iii
3 v
4 vi
5 vii
6 xiii
7 xiv
8 xv
9 xvii
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