Willis Towers Watson, 2020.17 16. Jeanne Meister, “Employee Experience Is More Important Than Ever During the COVID-19 Pandemic,” Forbes.com, June 8 2020, forbes.com/sites/jeannemeister/2020/06/08/employee-experience-is-more-important-than-ever-during-the-covid-19-pandemic/
18 17. Qualtrics XM Institute.
19 18. Lewis Garrad and Thomas Chamorro-Premuzic, “How to Make Work More Meaningful for Your Team,” Harvard Business Review, August 9, 2017, hbr.org/2017/08/how-to-make-work-more-meaningful-for-your-team
20 19. Jill Popelka, “Thrive XM Index 2020 Report: The Case for Employee Experience Driving Business Results,” SAP, October 7, 2020, news.sap.com/2020/10/thrive-xm-study-2020-employee-experience-business-results/
PART II Breaking Down Employee Experience
Your employees are your company’s real competitive advantage. They’re the ones making the magic happen – so long as their needs are being met.
Richard Branson
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