Fintech changed customer expectations of what financial services could be. Fintech prioritized convenience and the user experience, delivered on mobile devices.
Consumer-facing companies are combining efforts with banks and fintech to deliver financial services in context, at the point of maximum convenience for their customers.
NOTES
1 1. https://www.ft.com/content/e543adf0-8c62-4a2c-b2d9-01fdb2f595cc Accessed January 15, 2022.
2 2. https://www.statista.com/statistics/193041/number-of-fdic-insured-us-commercial-bank-branches/ Accessed January 13, 2022.
3 3. https://researchbriefings.files.parliament.uk/documents/CBP-8570/CBP-8570.pdf Accessed January 13, 2022.
4 4. https://www.statista.com/statistics/201183/forecast-of-smartphone-penetration-in-the-us/ Accessed January 2, 2022.
5 5. https://www2.deloitte.com/us/en/insights/industry/financial-services/online-banking-usage-in-mobile-centric-world.html Accessed January 13, 2022.
6 6. https://www.forbes.com/sites/hanktucker/2020/05/03/coronavirus-bankruptcy-tracker-these-major-companies-are-failing-amid-the-shutdown/?sh=119921dc3425 Accessed January 13, 2022.
7 7. https://www.statista.com/topics/3382/insurance-market-in-europe/#dossierKeyfigures Accessed January 11, 2022.
8 8. https://www.linkedin.com/company/wearewakam/about/ Accessed January 13/2022.
9 9. https://www.linkedin.com/company/wearewakam/about/ Accessed January 13, 2022.
10 10. https://www.avidxchange.com/ Accessed January 13, 2022.
11 11. https://www.bain.com/contentassets/7c3b1535c4444f7b8a078c577078a705/bain_report-in_search_of_customers_who_love_their_bank-2018.pdf Accessed January 13, 2022.
12 12. https://balancingeverything.com/venmo-statistics/ Accessed December 2, 2021.
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