is keen
1 I am disappointed, but I know you will make things right.
2 If I feel let down it’s because I have such high regard for you.
3 Despite my disappointment, I have every reason to believe that you will make this right.
4 You’re going to have to figure out how to get back into my good graces.
You can sound harsh if your kind approach failed to help
1 You let me down, and honestly I’m not sure what you can do to make it right.
2 I’m so disappointed, I don’t even know what to say to you.
3 There is simply no excuse for what you’ve done, here.
4 I would have expected better from you
5 Things would go a lot more smoothly for you here if you just took my advice.
HOW TO EXPRESS ANGER
We recommend you to restrain your anger
1 Yes, I am angry, but the main thing is that we find a solution.
2 ’m not gonna lie: I’m pretty pissed right now.
3 I’m right on the verge of losing it. Can’t you see that?
You can demonstrate your attempts to bottle it up
1 You are fortunate that I have such self-control.
2 I have every right to be upset right now!
3 I must admit being furious
WHAT WOULD YOU DO AND WHAT WOULD YOU SAY
IN THESE SITUATIONS?
Situation 1 :
Your co-worker has been very moody recently and it has been affecting the work of all the team. You are trying to be empathetic, but you also want to make her realise how her problems are affecting her performance. Which of the phrases would you choose to start this tough conversation?
Situation 2 :
You are trying to get some important work done to meet the deadlines, but some other employees have been horsing around near the water cooler for a long time talking and laughing very loudly. You have already asked them politely to be quiet but it doesn’t seem to help. What phrase would be the most appropriate here?
Situation 3:
You are the boss. You are extremely worried about the current project, for which the deadline is the end of the week.The progress has been slow so far and you want everyone to work late until things are back on track. But everybody wants to call it a day and go home. What phrases would be perfect in this situation?
Situation 4:
You work very closely with one particular co-worker. However, your colleague is not a good listener. He tends to brush off your suggestions and dominate with his own ideas / by the way, not very bright ones/. You need to discuss this with him to persuade him that your ideas are appreciated more. How would you say it?
Situation 5:
You are a manager with a few dozen employees working under you. One day, you come across one of your employees lazing about and doing nothing with his feet up on his desk. This employee is considered to be brilliant and highly valued by the management. How would you start your conversation?
Vocabulary exercises
1. Read the definition and choose the most appropriate word
1.to have serious financial or economic problems —
a) to flip-flop b) to flounder c) to hang in there
2. to accept responsibility for something you have done-
a) to glitch b) to face the music c) to see room for improvement
3. showing willingness to end a disagreement; or trying to make someone less angry
a) conciliatory b) relaxing c) violent
4. to reduce costs at the expense of quality
a) to get across an idea b) to cut corners c) to face the music
5. to do something badly or make a big mistake
a) to screw up b) to hang in there c) to revisit
6.a heavy or oppressive burden
a) load b) a dead weight c) a glitch
7. to change plans completely
a) to revisit b) to step on anyone’s toes c) to flip-flop
8. to communicate effectively to convey the idea
a) to get across an idea b) to delegate c) to have a heart-to heart talk
9. not planned or considered carefully enough
a) forewarned b) underbaked c) half-baked
10. something that might be very dangerous for you
a) at your advantage b) at your peril c) heart-breaking
2. Put a missing word in a gap
1. I want to help you out on this project, but I know it’s your brain-child, so I don’t want to step on your ***** in any way.
2. It’s obvious that some politicians ignore this issue at their *****
3. More and more firms are ***** because of the recession.
4. He knows that you used to be a ***** employee and so he is trying to support you
5. Don’t worry. ***** there and we’ll see the light in thee tunnel sooner or later
6. You’ll have to ***** the music eventually after messing everything up
7.More redundancies have been in the ***** recently.
8.
