Mastering property management. A practical guide and training program for HOA and property managers. Sergei Dedenev

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of taxes. Employee salaries are not only an obligation to individuals but also the foundation of motivation and the stability of the team. Timely payment of salaries helps maintain a high level of trust among employees, prevents a decline in productivity, and improves the atmosphere within the team. Alongside this obligation are the tax contributions, which are an integral part of the company’s interaction with government authorities and the maintenance of its reputation in the market. Failure to fulfill these obligations can result in fines, lawsuits, or even the suspension of the company’s operations. Therefore, timely salary payments and tax contributions should be at the top of the priority payment list.

      – Payments for energy resources (heating, water, electricity). Payments for resources provided by suppliers are the next priority, as these companies have significant leverage over management companies. Utility providers strictly monitor financial settlements, and payment delays can lead to the suspension of energy or water supply. A large portion of the budget for multi-apartment buildings consists of these payments, and their timely payment is critical to ensuring the stable operation of the housing complex. One option for reducing the financial burden on the management company is to switch to direct contracts between the utility companies and the residents. This approach not only reduces the financial burden on the management company but also increases the transparency of relationships between residents and suppliers, improving communication and eliminating intermediary errors.

      – Contractor payments. Payments to contractors for completed work and services are also an important expense item for management companies. However, it is important to consider and include payment delay terms in contracts, as well as the absence of penalties for late payments. Contractors generally offer flexible payment terms, which helps manage cash flow. It is crucial to ensure that the situation does not escalate to work stoppages due to debts, as this can affect the timeliness of service and repair work, which, in turn, negatively impacts the residents and the company’s reputation. A clear payment schedule for contractors and adherence to contract terms will help avoid such problems.

      – Interest on loans from investors. Payments on loans, especially interest on loans from investors or banks, come next in priority. These obligations must be met on time, as failure to do so can damage the company’s credit history, lead to higher interest rates, and, in extreme cases, result in lawsuits and loss of access to financial resources. Strict control over debt repayment schedules helps avoid additional financial risks.

      Thus, creating a clear payment prioritization system and ensuring timely execution is a crucial part of financial management for a property management company in the housing and utilities sector. All payments should be outlined in contracts to eliminate the possibility of violating the terms of agreements and reduce risks.

      Monitoring the company’s liquidity while ensuring proper payment management is critical for successful operations in a market economy. The liquidity of the company reflects its ability to meet financial obligations promptly and without delay, and to settle debts on time. Undoubtedly, liquidity and solvency are key characteristics of the financial and economic activities of a business, and maintaining them provides numerous advantages.

      Here’s why liquidity is so important:

      – Ensuring Financial Stability of the Company: Liquidity directly affects the financial stability of the business. Without proper liquidity control, situations may arise where the company is unable to meet its current obligations. This can lead to serious consequences such as financial losses, fines, account freezes, and in the worst case, bankruptcy. Constant attention to liquidity helps avoid these risks and maintains business stability.

      – Managing Operational Needs: Continuous liquidity monitoring enables efficient management of daily operational expenses, such as payroll, procurement of materials and equipment, utility payments, and other needs. This ensures the smooth operation of the company and allows for quick resolution of emerging issues.

      – Preventing Crisis Situations: Regular liquidity monitoring helps identify potential financial flow problems in advance. For example, if there is an expected shortage of funds to meet obligations at some point, measures such as redistributing funds or arranging payment deferrals can be taken. This minimizes the risk of a financial crisis and helps maintain the company’s reputation.

      – Ensuring Financial Stability and Growth Opportunities: Stable liquidity is the foundation of a company’s financial stability. It allows for quick response to market changes, planned investments in development, infrastructure modernization, and increased competitiveness. The more liquid the company, the greater the opportunities for growth and maintaining its market position.

      – Attracting Investors and Creditors: A company’s high liquidity is an important signal to potential investors and creditors. It shows that the company can manage its finances and does not have significant debt issues. As a result, a company with high liquidity is more attractive to investors, opening up new opportunities for capital raising and business development.

      Thus, regular liquidity control in the housing and utilities sector is crucial for maintaining financial stability, fulfilling obligations on time, and achieving long-term business success.

      4. How to determine a service fee and adjust it in the future

      Determining a service fee for maintaining a multi-apartment building is a complex process that requires balancing operational costs, market conditions, and residents’ expectations. The fee must be competitive yet sufficient to ensure the long-term financial stability of the management company. Here are the main steps involved:

      1. Assess Operational Costs

      The foundation of the service fee is a detailed evaluation of all expenses required for building maintenance. These typically include:

      – Technical Maintenance and Repairs: Regular servicing and repairs of essential systems like elevators, heating, water supply, and ventilation to ensure smooth operation.

      – Cleaning and Common Area Management: Maintenance of shared spaces such as stairwells, lobbies, and courtyards to uphold cleanliness and functionality.

      – Employee Salaries: Fair compensation for cleaning staff, technicians, managers, and security personnel, including associated social contributions and taxes.

      Once these costs are calculated, they provide the baseline for the service fee.

      2. Account for Specific Building Needs

      Adjust the baseline fee to reflect the building’s characteristics. For example, older buildings may require more frequent repairs, while newer buildings might have lower maintenance needs but higher technical system demands. Seasonal factors, such as increased heating in winter or outdoor landscaping in summer, should also be considered.

      3. Implement Regular Adjustments

      To ensure financial sustainability, the fee should be reviewed periodically and adjusted for inflation, changes in utility costs, and unexpected maintenance issues. Transparent communication with residents about the rationale behind adjustments helps build trust and acceptance.

      By thoroughly evaluating costs and maintaining flexibility, the service fee can meet current needs while supporting the long-term upkeep of the property.

      4. Forecasting Service Demand

      Accurately

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