might be worth ten thousand dollars to a man who had no record of refusal by other companies against him, and ten thousand dollars could be split up very nicely between the local agent and the company’s physician. So integrity, unswerving integrity, is rated exceptionally high, and the least suspicion of trickery or underhand dealing may keep a capable man on the lowest rung of the ladder for all time, even if it doesn’t put him out of the business entirely. You are paid to protect your company, so far as lies in your power, and to get business by all honorable means; if you resort to dishonorable means, even in your company’s interests, there is always the suspicion that you will use the same methods against its interests whenever that may be to your personal advantage.”
Owen Ross pondered this deeply on his way home. It gave a new dignity to his occupation. He had taken up insurance because it happened to be the only available opening at a time when he was out of employment. He had been a clerk for a big corporation that had recently combined two branch offices, thus materially reducing its office force, and Ross had been one of those to suffer. His father, a prosperous merchant, had expressed himself, when consulted, in this way:
“I will give you a place here whenever that is necessary to enable you to live, but I prefer that you should complete your preliminary business training under some one else. No boy can consider himself a success until he has proved his independence, and no boy can be sure he has proved that until he has made a secure place for himself outside the family circle.”
So Ross, being wise enough to see the reason and justice of this, endeavored to show his independence by securing a position with Murray. And, although fairly successful from the start, he was only just beginning to take a real interest in his work. Murray liked him and encouraged him: there was, he thought, the making of a good and successful man in him, and he frequently went to considerable trouble to explain the theory and practice of insurance. Then, too, he knew that Ross had married just before he lost his other position, and that he was living in a modest little flat on his own earnings, in spite of the fact that he had a father who would be much more ready to assist him financially than he was to take him into his own office at that particular time. In fact, the elder Ross was quite willing that his son and his son’s wife should live with him, holding only that the family influence should not extend to his first business connections, but Owen deemed the flat a necessary evidence of his independence.
“I’ll get that sanctimonious optimist to-morrow,” he mused as he walked along. “He can’t answer those arguments that Murray gave me. He is content because the Lord will provide, but why may not I be the human instrument through which the Lord makes provision? That sounds presumptuous, but why not? Hasn’t He provided for others in just this way? Hasn’t many a man, convinced against his will, protected the future of those he loved barely in time?” He laughed quietly at a thought that occurred to him. “If this man should be insured to-morrow and die the next day,” he went on, “he would think the Lord had provided, but if he has to pay the premiums for twenty years, he’ll think it all very human. I’m beginning to understand him.”
He was still smiling at this quaint conceit when he entered his flat and was informed by his wife that Mrs. Becker had been there to see him. Mrs. Becker was a woman who did washing and occasional cleaning for them.
“To see me!” he exclaimed. “Why, her dealings are all with you.”
“It has something to do with insurance,” his wife explained. “She knows you’re in that business, of course, and she is in deep distress. She was crying when she was here this afternoon, but I couldn’t understand what the trouble was. She said she’d come back this evening.”
Ross puzzled over this a good deal during dinner, and even tried to get some additional information by questioning his wife closely. Exactly what did the woman say? Her words might be “all Greek” to his wife and still be intelligible to him, if only she could repeat them.
“But I can’t,” she insisted. “I was so sorry for her and so helpless that I really didn’t hear it all, anyway. I only know that it had something to do with an application or a premium or a policy, and her husband is very sick and she needs money.”
Ross began to speculate. The ignorant have strange ideas of insurance, and very likely this woman thought she could insure a dying husband. His backbone began to stiffen at once. Of course such a thing was actually, as well as ethically, impossible, but it was going to be a very difficult matter to explain it to her, and he anticipated a distressing scene. His wife was interested in the woman, spoke frequently of her hardships and her courage, and had helped her to such trifling extent as they could afford. No doubt the woman had some wild notion that he, being an insurance man, could do this for her and would do it as a matter of charity. Ethical questions do not trouble such people.
When she came, he was prepared for a request that was impossible in honor and in fact, and he was ready to refuse it with such gentleness as he deemed due to a weary and desperate woman who did not realize what she was asking – the gentleness of sympathy coupled with the firmness of principle. Ross was a young man, inclined to exaggerate the importance and difficulties of problems that confronted him, and he was disconcerted when he found he had made an error in the basis from which he had reached his conclusion; the woman did not wish to insure a dying husband, but to protect insurance he already carried.
“Oh, good Mr. Ross,” she wailed, “you must fix it for me some way. If we don’t pay to-morrow, we’ll lose everything. And we haven’t the money, Mr. Ross, not enough to pay the doctor even, and it’s worrying Peter more than the sickness. But you can fix it for us – of course you can fix it for us,” – with appealing hopefulness.
“Sit down, Mrs. Becker, and tell me about it,” he urged. “I don’t understand.”
She sank into a chair, and looked at him with anxious, tearful doubt and hope. Worn out with work and watching, she was a prey to conflicting emotions. Never doubting that he could help her, she feared he might refuse. Her anxiety was pitiable, and it was some time before he could get the details of the story from her. Finally, however, he learned that in more prosperous days her husband had insured his life for five thousand dollars, and, even in adversity, had succeeded in keeping up the payments, until stricken by this last illness. The sum he had saved up for the next premium – the one due the following day – had been used for medicines and other necessaries, and now he was near death. The doctor held out no hope; he might live a few days, but hardly more than that, for he was slowly but surely sinking. Until the previous night, when there came a turn for the worse, his recovery had been confidently expected, and his wife had worried little about the premium; the insurance company would be glad to take it when he was well.
“But he worried,” she said with unconscious pathos; “he worried and asked about it until – he couldn’t any more. He’s too sick to know now. But,” – hopefully, – “he’ll understand when I tell him it’s all right.”
Ross was as much distressed as the woman, but he could give her little comfort. He could protect the insurance only by paying the premium himself, and he was not able to do that. Still, almost all policies provided for the payment of something proportionate to the amount paid in, even when the premiums were not kept up, so – He paused uncomfortably at this point, for the woman’s attitude and expression had changed from tearful anxiety to dull, sullen suspicion. She did not believe him; like all insurance men, he was ready to seize any opportunity to defraud her; she was helpless, and a rich company would take advantage of her helplessness.
“You can get the money, Owen,” his wife urged, almost in tears herself.
“I’ll pay it back to you – when he dies!” cried the woman, and Ross gave her a quick glance. It seemed heartless, but he saw it was not. The woman was tried beyond her endurance; she, with her two children, faced a future that was absolutely devoid of hope; she was sick, wretched, despairing, and the husband she had
