1
Dean R. Spitzer, Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success (New York: AMACOM, 2007).
2
Dean R. Spitzer, Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success (New York: AMACOM, 2007).
3
Elizabeth Haas Edersheim, The Definitive Drucker: Challengers for Tomorrow's Executives – Final Advice from the Father of Modern Management (New York: McGraw-Hill, 2006).
4
Thomas J. Peters and Robert H. Waterman, In Search of Excellence: Lessons from America's Best Run Companies (New York: Harper & Row, 1982).
6
Dean Spitzer, Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success (New York: AMACOM, 2007).
7
John Kotter Leading Change, (Harvard Business Review Press, 2012).
8
David Parmenter, The Leading-Edge Manager's Guide to Success: Strategies and Better Practices (Hoboken, NJ: John Wiley & Sons, 2011).
Rethinking the Way We Measure and Drive Organizational Success (New York: AMACOM, 2007).
