up to work each day, there really isn't much choice. It's imperative to get good at the tough-stuff conversations because, quite simply, your leadership legacy is defined by how well you handle them.
The two steps to getting good at the tough conversations are:
▪ building a better understanding of human behaviour
▪ learning how to modify and influence the behaviour of others.
These are foundational skills that underlie the strategies and practices, but before they can be applied we need to unpack some basic principles about why we do what we do.
Human behaviour can be mind-boggling at times. For every example of strength, bravery, courage and heroism in the world there are as many acts of stupidity, irrationality and downright bizarreness. Yet all behaviour can be understood in the context within which it's exhibited. At some point in our lives we have all been flabbergasted by someone's behaviour and asked ourselves, ‘Why do people act this way?' or thought, ‘I don't understand why they have done this'. But it's worth considering the broader context to understand the why behind the what.
Understanding why people behave the way they do can be tricky and has essentially spawned the science of psychology. Despite human behaviour being incredibly complex and diverse, the building blocks of behaviour (what we do) are best understood through a simple yet effective tool known as the ABC model.
The ABC model breaks down and segments behaviour in order to understand it better in the same way that an editor pulls sentences apart and considers each word on its own. If you've ever studied psychology or read books on behaviour modification, you will have encountered this model. It's back-to-basics psychology, but it provides a great platform for investigating what else is at play when we're exploring human behaviour. When dealing with the tough stuff, understanding the context of someone's behaviour is important and will lead to greater success in your ability to influence that behaviour.
The ABC model of human behaviour (see figure 2.1) considers behaviour across three elements:
Конец ознакомительного фрагмента.
Текст предоставлен ООО «ЛитРес».
Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес.
Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом.
