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for any agent of change. The thumb-suckers are disengaged and complacent. Problems exist and everyone knows it, but no one is looking to troubleshoot or improve things, though they'll tell you they're “working on it.” If there's change, it's incremental and rarely focused where it's most needed. Business units in such an organization are typically siloed, failing to collaborate, and therefore oblivious to opportunities to improve and innovate. Their top priority is to stay under the radar screen of executive leadership. They resist direction and reject assistance. The front-line and middle management have given up because they feel their leadership has failed them and that they're powerless.Конец ознакомительного фрагмента.
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