beamed kitchen, and Lottie clutched her hand to her cheek. ‘The bullock’s going nowhere, but you are. Find the boy and tell him to get started or I’ll be after him.’
Lottie found Jem in the taproom, serving ale to the newly arrived male passengers, while Mrs Filby shepherded the ladies to the dining parlour, where they would be plied with coffee, tea and toast, all of which were added onto the bill. Each day was the same, and everyone knew their part in the carefully choreographed routine designed to make the travellers part with their money in as short a time as possible. Jem had taken too long offloading the last coach and was now behindhand with his tasks. Normally cheerful and easy-going, he was looking flushed and flustered.
‘Cook wants you, Jem.’ Lottie took the pint mug from his hand. ‘I’ll finish up in here. There’s only minutes before the coach leaves.’
‘I suppose she’s in a foul mood, as usual.’
‘You’ll soon find out if you don’t hurry up.’ Lottie passed the mug of ale to a man seated at the nearest table. She had just finished serving when the call came for the passengers to board, and she heard the clatter of hoofs and the rumble of wheels as yet another mail coach pulled into the stable yard. She was relieved by Shem Filby, who escorted the new guests into the taproom, enabling her to hurry back to the kitchen to prepare the vegetables.
Early mornings were always hectic, and she was used to the rush, although by midday everyone was beginning to flag, but there was no time to rest. Private carriages made up most of their custom during the day. Filby was pleased to point out that some people preferred the convenience of being transported from door to door, a luxury not provided when travelling by train, and others feared that the speed reached by steam engines would have serious effects on their health. The railways, he said, would one day put them out of business, but that was a long way off, or so he hoped.
Lottie did not have time to worry about such matters. She alternated between the kitchen, the dining room and the bedchambers, as did Ruth and May. They met briefly at mealtimes, with rare moments of free time during the afternoon lull, and then there was dinner to be prepared and served. After everything was cleared away and the dishes were washed and dried, there were beds to be turned back and aired, using copper warming pans filled with live coals. The constant need to provide washing facilities necessitated regular trips from the kitchen to the bedrooms, carrying ewers of hot water, and there was always someone who wanted something extra. Lottie had been sent out to buy all manner of things, mainly for ladies on their travels who had forgotten to bring a hairbrush or a comb. Sometimes it was a bottle of laudanum for pain, or oil of cloves for toothache, and these were always needed as a matter of urgency. Lottie had once been sent out to purchase a gift for a man’s wife as he had forgotten her birthday. Sometimes guests tipped generously, while others gave nothing in return, not even a thank you.
The only time the girls had to chat was during the brief period before they fell asleep on their straw-filled palliasses, and even then they might be awakened at any hour of the night and called upon to serve travellers who stopped at the inn.
Such a call came in the early hours of the next morning. Lottie was in a deep sleep when she was shaken awake by Ruth. ‘Get up. We’re wanted in the kitchen.’
‘What’s the matter?’
‘Soldiers,’ Ruth said excitedly. ‘I leaned over the balustrade and saw their red jackets. I love a man in uniform. Come on, they’ll be in need of sustenance.’
Half asleep, Lottie made her way downstairs, still struggling with the buttons on her blouse.
The stable yard was illuminated by gaslight and filled with the sound of booted feet, the clatter of horses’ hoofs and men’s raised voices. Above them the night sky formed a dark canopy, creating a theatrical backdrop to the dramatic scene. An officer was issuing orders, and Shem Filby was standing in the midst of the chaos, bellowing instructions to the ostlers that seemed to countermand those given by the young lieutenant. It had become a competition to see whose voice was the loudest, and in the end it was Mrs Filby, wearing a dressing robe over her nightgown, whose strident tones were heard above all others.
‘Silence.’ She waded into their midst, seizing a young private by the collar and thrusting him out of her way. ‘Gentlemen, have a thought for our other guests.’ She faced the officer with a contemptuous curl of her lip. ‘You will be more comfortable in the dining parlour, sir. Ruth will show you the way.’
‘Thank you, ma’am.’ As meekly as a schoolboy caught scrumping apples, he followed Ruth into the building.
‘Take the men into the kitchen, May.’ Mrs Filby marched up to two soldiers who were supporting a comrade who appeared to be unconscious. ‘What’s the matter with him? Is he sick? If so, you can take him to hospital.’
The elder of the two privates stood to attention. ‘If you please, ma’am, he’s suffered a knock on the head. A cracked skull ain’t catching.’
‘I don’t need any of your cheek, soldier.’ Mrs Filby peered at the injured man. ‘Has he been drinking?’
‘Only Adam’s ale, ma’am. We’ve been working on the telegraph lines in the Strand for two days, but now we’re heading for Chatham, and then on to the Crimea. All he needs is a bed for the night and some tender care, such as would be given by a kind lady like yourself.’
‘Well, then, I’m sure we can do something for one of our brave men who will soon depart for battle.’ Mrs Filby spun round to face Lottie. ‘Take them to my parlour. See that they have everything they need.’
‘Yes’m.’ Lottie made a move towards the doorway. ‘This way, please, gents.’
‘One moment.’ The lieutenant had obviously had second thoughts and had returned. ‘I’m grateful for your help, ma’am, but I am in charge of my men. Private Ellis needs medical attention.’
‘What is your name, sir?’ Mrs Filby bristled visibly. ‘You are on my property now, not the battlefield.’
He doffed his shako with a bow and a flourish. ‘Lieutenant Farrell Gillingham, Corps of Royal Sappers and Miners, at your service.’
‘Well, Lieutenant Gillingham, if you wish to take your man to hospital, feel free to do so, but we cannot incur the expense of the doctor’s fees, unless, of course, you wish to stump up for them yourself.’
‘Perhaps we will wait until daylight, ma’am. If Ellis is not well enough to be moved, I’ll think again.’ Gillingham spoke in a tone that did not invite argument. He bowed smartly and followed Ruth into the building.
‘Go with the men, Lottie,’ Mrs Filby said in a low voice. ‘You’re a sensible girl, for the most part, anyway. See to their needs as best you can.’ She lowered her voice to a whisper. ‘But don’t make them too comfortable. Their sort don’t pay well.’ She glanced round the yard, which was empty except for the ostlers who were attending to the horses. ‘Filby, where are you? Speak to me.’
Lottie beckoned to the soldiers. ‘Let’s get the poor fellow inside.’
The Filbys’ parlour was dominated by a huge walnut chiffonier, upon which were set out Prudence Filby’s treasured china tea set and small ornaments that had no intrinsic value, but must surely have a meaning for her. Lottie knew each piece intimately, having had to dust them every day since her arrival at The Swan with Two Necks. For some reason best known to herself, Mrs Filby had made the cleaning of her private parlour Lottie’s responsibility, insisting that the hand-hooked
