Как оставаться человеком на работе. Дэниел Гоулман

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вести себя по-другому. Исследования свидетельствуют, что люди подсознательно чувствуют неискренность других. Просто взглянув на человека, мы получаем огромный поток информации. «Мы склонны наблюдать за другими, чтобы улучшить взаимодействие, проявить эмпатию или отстаивать свои границы в зависимости от ситуации», – утверждает Паула Ниденталь, профессор психологии из Висконсинского университета в Мадисоне. Так устроен наш мозг: мы досконально изучаем состояние других людей. Этот процесс называется резонированием. Он запускается автоматически и зачастую незаметно для нас.

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      Report: State of the American Workplace. Gallup poll. September 22, 2014, http://www.gallup.com/services/176708/state-american-workplace.aspx.

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