work of nonprofit organizations is challenging, particularly as the contexts within which they work are increasingly complex and the people with whom they work may have different backgrounds and perspectives. In such a diverse environment, utilizing effective feedback is essential in facilitating successful communication across backgrounds and boundaries. This guidebook will show you how to use such feedback in your organization, and how to establish feedback systems that will continue to contribute to your nonprofit’s overall mission and effectiveness as an organization.
What Is Effective Feedback?
The key to effective feedback is the ability to create and deliver a specific message based on observed behavior. This kind of message enables the receiver to walk away understanding exactly what he or she did and what impact it had on you. When feedback is specific and direct, there is a good chance that the person getting the feedback will be motivated to begin, continue, or stop behaviors that impact effectiveness. Think about statements you have made to others concerning their behavior, and ask yourself: What did they do that made you think they were good leaders? What did they say and how did they say it to make you think they communicate well? What did they do that made you conclude their thinking wasn’t strategic enough?
In the pages that follow you will learn how to answer such questions as you develop your feedback skills. After you have read this guidebook, you will be able to
• give feedback that accurately represents your thoughts without blame or judgment
• become more conscious of a person’s behavior and the messages it sends
• increase your awareness of the emotional responses you have to the actions of others
• be able to ask for more effective feedback that you can use for your own development
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