Interviewing Users. Steve Portigal

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Listening

       Listen by Asking Questions

       Be Aware of Your Body Language

       Summary

       CHAPTER 3

       Getting Ready to Conduct Your Interviews

       Establishing Your Objectives

       Finding Participants (aka Recruiting)

       Creating the Field Guide

       Introduction and Participant Background

       The Main Body

       Projection/Dream Questions

       Wrap Up

       Shot List

       Scheduling Interviews

       Travel

       Participant Releases and Non-Disclosure Agreements

       Incentives

       Summary

       CHAPTER 4

       More Than Just Asking Questions

       Showing and Telling

       Bring the Tools

       Mapping

       Reactions to Concepts

       Concept Formats

       Reactions to Other Stuff

       Homework

       Summary

       CHAPTER 5

       Key Stages of the Interview

       But Wait! Before You Head Out: Roles for the Field Team

       A Guide to Participating in Fieldwork

       Everyone Stays Engaged

       Once You Get On-Site

       Crossing the Threshold

       Restating Objectives

       Kick-Off Question

       Accept the Awkwardness

       The Tipping Point

       Reflection and Projection

       The Soft Close

       Summary

       CHAPTER 6

       How to Ask Questions

       Silence Defeats Awkwardness

       Managing the Flow

       Version 1

       Version 2

       Getting to Even More of the Answer

       A Palette of Question Types

       Managing the Ebb and Flow of the Interview

       Embracing Your Participant’s Worldview

       Use Their Language

       Assume Your Participant Makes Sense

       Don’t Make Your Questions Pass/Fail

       Don’t Presume They Accept Your Worldview

       Don’t Enter Lecture Mode

      

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