• Teach proper oral hygiene techniques to patients
• Counsel patients on oral health, including the role of nutrition
• Perform other tasks assigned by the dentist
Treatment Room Management and Sterilization
• Check treatment room for cleanliness and make necessary changes
• Check and turn on treatment room equipment
• Gather and review patient charts for the day
• Clean treatment room at the end of the day and turn off equipment
• Maintain a supply inventory for hygiene treatment
• Review, select and submit orders for patient education materials for the practice
• Submit supply orders to business manager once a month or as necessary
• Properly discard all disposable items from each visit
• Assemble soiled instruments and place in sterilization area
• Clean treatment room surfaces with disinfectant solution
• Pre-soak soiled instruments in a disinfectant
• Sort and package instruments by tray for proper sterilization
• Load, activate and vent the sterilization unit according to manufacturer’s directions
• Store instruments and trays in appropriate places
Records Management
• Securely store and handle patient records in compliance with office policies and procedures and applicable legal requirements, such as HIPAA regulations
• Accurately record medical and dental histories
• Accurately file patient information
• Arrange patient charts
• Assist in the administration of the recall system
Office Participation
• Be an active participant in team meetings
• Promote team concept by interacting with others in the office
PERSONNEL REQUIREMENTS
Education/Experience
• Must be licensed to practice in state and meet other applicable state requirements
• Must have completed at least 2 years of post-secondary education from an accredited dental hygiene program
• Experience providing prophylaxis and taking X-rays
Interpersonal
• Good interpersonal skills to maintain effective rapport with patients, dentists and coworkers
• Effective verbal skills to communicate with patients and staff
SAMPLE POSITION DESCRIPTION
Office Manager
Reports to: _______________________________________________________________
PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.
SPECIFIC DUTIES
• Manage day-to-day operations of dental office
• Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
• Manage compliance with OSHA, state and federal regulations
• Know and follow dental office contingency plan
• Stay current with trends, legislation and regulations in the dental profession
• Manage patient financial accounts
• Manage the hiring and ongoing performance of staff
• Manage and update office computer systems
Patient Management
• Oversee patient relations and handle patient complaints
• Help explain office policy to patients
• Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
• Monitor patient relations with regular patient satisfaction surveys
Staff Management
• Assign, direct and manage staff duties, as assigned by the dentist
• Determine staff schedules
• Recruit, interview and hire employees as directed by the dentist
• Orient and train new staff
• Organize staff training on OSHA and HIPAA compliance
• Display any posters required by federal, state or local law
• Monitor staff performance
• Conduct staff and salary reviews
• Coordinate team meetings
• Engage in conflict resolution
• Help arrange for staff CE
• Make business travel arrangements for dentist and staff
Records and State and Federal Regulations Management
• Help implement compliance with state and federal regulations
• Arrange for OSHA, HIPAA, and risk management training
• Maintain employment records
• Update and maintain employee policy manual
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