Social Media and Civic Engagement. Scott P. Robertson
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• Neighborhood affirmations (bragging about the neighborhood)
• Business updates
• News
• Recommendations
• Civic activity
• Ads
• Social events
• Crime/Road reports
• Deals and coupons
• Talks and classes
This information allowed the designers to understand their potential users and the types of information that users would be hoping to see in a hyperlocal community tweet collection. Whoo.ly extracts local events, top local topics, active local people, and popular local places from Twitter and presents summaries to users in the relevant locality. An evaluation of Whoo.ly found that it was easier to use than the main Twitter feed and most useful to people who were not already skilled in Twitter filtering. They also found, however, that many users wished for more personalization and that providing all information about the locality was still something of an information overload issue.
CiVicinity (see Carroll et al., 2015 for an overview) provides another example of participatory development of a hyperlocal civic information aggregator. CiVicinity combined multiple sources of local information, including unusual sources such as electronic calendar entries and users’ annotated photographs. The latter provide snapshots of smaller, more personal activities, which may enhance the sense of community engagement. The developers refer to this as “superthresholding,” and compare it to small, neighborly acts such as commenting on the weather or showing someone a picture of a family member. The CiVicinity interface mixed maps, calendars, news, events, and stories. Formative evaluation showed that individuals found this integration of material provided a more comprehensive and cohesive information environment. There was some evidence that local news was perceived as being more important when presented in the community portal.
2.6 SUMMARY
We have traced the development of community networks from their inception, as listservs and portals designed and curated by community leaders; through the digital city metaphor; to the establishment of official e-government portals and services; to the smart city enabled by ubiquitous sensors and open data; and finally, to the rise of hyperlocal applications that mine the continuous and massive stream of user-generated and un-curated social media. While this reflects an evolution of technologies, it can also be seen as a change in the perception of what a digitally augmented community should be. Instead of being simply a provider of information and services, social media enabled the development of a community of discourse and, ultimately, a new definition of place.
CHAPTER 3
Theory
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