are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the New Train Scorecard on the second next page of the Self-Assessment.
Your completed New Train Scorecard will give you a clear presentation of which New Train areas need attention.
New Train
Scorecard Example
Example of how the finalized Scorecard can look like:
New Train
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
New Train
Scorecard Example12
New Train
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:41
CRITERION #4: ANALYZE:55
CRITERION #5: IMPROVE:70
CRITERION #6: CONTROL:85
CRITERION #7: SUSTAIN:97
New Train and Managing Projects, Criteria for Project Managers:122
1.0 Initiating Process Group: New Train123
1.1 Project Charter: New Train125
1.2 Stakeholder Register: New Train127
1.3 Stakeholder Analysis Matrix: New Train128
2.0 Planning Process Group: New Train130
2.1 Project Management Plan: New Train132
2.2 Scope Management Plan: New Train134
2.3 Requirements Management Plan: New Train136
2.4 Requirements Documentation: New Train138
2.5 Requirements Traceability Matrix: New Train140
2.6 Project Scope Statement: New Train142
2.7 Assumption and Constraint Log: New Train144
2.8 Work Breakdown Structure: New Train146
2.9 WBS Dictionary: New Train148
2.10 Schedule Management Plan: New Train150
2.11 Activity List: New Train152
2.12 Activity Attributes: New Train154
2.13 Milestone List: New Train156
2.14 Network Diagram: New Train158
2.15 Activity Resource Requirements: New Train160
2.16 Resource Breakdown Structure: New Train162
2.17 Activity Duration Estimates: New Train164
2.18 Duration Estimating Worksheet: New Train166
2.19 Project Schedule: New Train168
2.20 Cost Management Plan: New Train170
2.21 Activity Cost Estimates: New Train172
2.22 Cost Estimating Worksheet: New Train174
2.23 Cost Baseline: New Train176
2.24 Quality Management Plan: New Train178
2.25 Quality Metrics: New Train180
2.26 Process Improvement Plan: New Train182
2.27 Responsibility Assignment Matrix: New Train184
2.28 Roles and Responsibilities: New Train186
2.29 Human Resource Management Plan: New Train188
2.30 Communications Management Plan: New Train190
2.31 Risk Management Plan: New Train192
2.32 Risk Register: New Train194
2.33 Probability and Impact Assessment: New Train196
2.34 Probability and Impact Matrix: New Train198
2.35 Risk Data Sheet: New Train200
2.36 Procurement Management Plan: New Train202
2.37 Source Selection Criteria: New Train204
2.38 Stakeholder Management Plan: New Train206
2.39 Change Management Plan: New Train208
3.0 Executing Process Group: New Train210
3.1 Team Member Status Report: New Train212
3.2 Change Request: New Train214
3.3 Change Log: New Train216
3.4 Decision Log: New Train218
3.5 Quality Audit: New
