What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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54. If substitutes have been appointed, have they been briefed on the Service Assurance Agent goals and received regular communications as to the progress to date?
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55. What Service Assurance Agent services do you require?
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56. What are the record-keeping requirements of Service Assurance Agent activities?
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57. How would you define the culture at your organization, how susceptible is it to Service Assurance Agent changes?
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58. Is Service Assurance Agent required?
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59. What would be the goal or target for a Service Assurance Agent’s improvement team?
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60. How is the team tracking and documenting its work?
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61. Is there a Service Assurance Agent management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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62. What critical content must be communicated – who, what, when, where, and how?
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63. Has a project plan, Gantt chart, or similar been developed/completed?
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64. How do you catch Service Assurance Agent definition inconsistencies?
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65. What Service Assurance Agent requirements should be gathered?
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66. Who are the Service Assurance Agent improvement team members, including Management Leads and Coaches?
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67. Has/have the customer(s) been identified?
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68. Is there a critical path to deliver Service Assurance Agent results?
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69. What is the scope of Service Assurance Agent?
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70. Is Service Assurance Agent linked to key stakeholder goals and objectives?
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71. Who defines (or who defined) the rules and roles?
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72. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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73. Is the Service Assurance Agent scope manageable?
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74. Are roles and responsibilities formally defined?
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75. Why are you doing Service Assurance Agent and what is the scope?
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76. What is the worst case scenario?
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77. Are different versions of process maps needed to account for the different types of inputs?
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78. What information do you gather?
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79. Is there any additional Service Assurance Agent definition of success?
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80. Will team members perform Service Assurance Agent work when assigned and in a timely fashion?
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81. Have all of the relationships been defined properly?
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82. Are the Service Assurance Agent requirements testable?
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83. How would you define Service Assurance Agent leadership?
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84. The political context: who holds power?
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85. What are the requirements for audit information?
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86. What are the rough order estimates on cost savings/opportunities that Service Assurance Agent brings?
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87. In what way can you redefine the criteria of choice clients have in your category in your favor?
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88. Where can you gather more information?
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89. When is the estimated completion date?
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90. Is the work to date meeting requirements?
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91. What is the scope of the Service Assurance Agent effort?
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92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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93. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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94. Will a Service Assurance Agent production readiness review be required?
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95. What baselines are required to be defined and managed?
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