defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Customer Media Scorecard on the second next page of the Self-Assessment.
Your completed Customer Media Scorecard will give you a clear presentation of which Customer Media areas need attention.
Customer Media
Scorecard Example
Example of how the finalized Scorecard can look like:
Customer Media
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Customer Media
Scorecard Example12
Customer Media
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:41
CRITERION #4: ANALYZE:55
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:86
CRITERION #7: SUSTAIN:98
Customer Media and Managing Projects, Criteria for Project Managers:122
1.0 Initiating Process Group: Customer Media123
1.1 Project Charter: Customer Media125
1.2 Stakeholder Register: Customer Media127
1.3 Stakeholder Analysis Matrix: Customer Media128
2.0 Planning Process Group: Customer Media130
2.1 Project Management Plan: Customer Media132
2.2 Scope Management Plan: Customer Media134
2.3 Requirements Management Plan: Customer Media136
2.4 Requirements Documentation: Customer Media138
2.5 Requirements Traceability Matrix: Customer Media140
2.6 Project Scope Statement: Customer Media142
2.7 Assumption and Constraint Log: Customer Media144
2.8 Work Breakdown Structure: Customer Media146
2.9 WBS Dictionary: Customer Media148
2.10 Schedule Management Plan: Customer Media150
2.11 Activity List: Customer Media152
2.12 Activity Attributes: Customer Media154
2.13 Milestone List: Customer Media156
2.14 Network Diagram: Customer Media158
2.15 Activity Resource Requirements: Customer Media160
2.16 Resource Breakdown Structure: Customer Media162
2.17 Activity Duration Estimates: Customer Media164
2.18 Duration Estimating Worksheet: Customer Media166
2.19 Project Schedule: Customer Media168
2.20 Cost Management Plan: Customer Media170
2.21 Activity Cost Estimates: Customer Media172
2.22 Cost Estimating Worksheet: Customer Media174
2.23 Cost Baseline: Customer Media176
2.24 Quality Management Plan: Customer Media178
2.25 Quality Metrics: Customer Media180
2.26 Process Improvement Plan: Customer Media182
2.27 Responsibility Assignment Matrix: Customer Media184
2.28 Roles and Responsibilities: Customer Media186
2.29 Human Resource Management Plan: Customer Media188
2.30 Communications Management Plan: Customer Media190
2.31 Risk Management Plan: Customer Media192
2.32 Risk Register: Customer Media194
2.33 Probability and Impact Assessment: Customer Media196
2.34 Probability and Impact Matrix: Customer Media198
2.35 Risk Data Sheet: Customer Media200
2.36 Procurement Management Plan: Customer Media202
2.37 Source Selection Criteria: Customer Media204
2.38 Stakeholder Management Plan: Customer Media206
2.39 Change Management Plan: Customer Media208
3.0 Executing Process Group: Customer Media210
3.1 Team Member Status Report: Customer Media212
3.2 Change Request:
