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16. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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17. Has/have the customer(s) been identified?
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18. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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19. How will variation in the actual durations of each activity be dealt with to ensure that the expected Home Review results are met?
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20. How do you think the partners involved in Home Review would have defined success?
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21. What Home Review requirements should be gathered?
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22. What sort of initial information to gather?
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23. What was the context?
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24. Is the Home Review scope complete and appropriately sized?
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25. Are approval levels defined for contracts and supplements to contracts?
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26. Is there a critical path to deliver Home Review results?
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27. What scope to assess?
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28. What knowledge or experience is required?
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29. Has everyone on the team, including the team leaders, been properly trained?
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30. Are the Home Review requirements testable?
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31. What are the tasks and definitions?
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32. Is it clearly defined in and to your organization what you do?
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33. What is the scope of the Home Review work?
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34. What would be the goal or target for a Home Review’s improvement team?
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35. Is Home Review currently on schedule according to the plan?
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36. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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37. How do you manage changes in Home Review requirements?
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38. What are (control) requirements for Home Review Information?
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39. What is the context?
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40. What is the definition of Home Review excellence?
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41. How do you gather requirements?
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42. Have the customer needs been translated into specific, measurable requirements? How?
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43. What baselines are required to be defined and managed?
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44. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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45. Is there any additional Home Review definition of success?
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46. What happens if Home Review’s scope changes?
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47. Are accountability and ownership for Home Review clearly defined?
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48. What information should you gather?
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49. When are meeting minutes sent out? Who is on the distribution list?
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50. Is the Home Review scope manageable?
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51. Has the direction changed at all during the course of Home Review? If so, when did it change and why?
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52. How is the team tracking and documenting its work?
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53. What are the dynamics of the communication plan?
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54. What is the definition of success?
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55. In what way can you redefine the criteria of choice clients have in your category in your favor?
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56. Are there any constraints known that bear on the ability to perform Home Review work? How is the team addressing them?
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57. What key stakeholder process output measure(s) does Home Review leverage and how?
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58. Is there a clear Home Review case definition?
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59. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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60.
