Are there any easy-to-implement alternatives to Client relationship management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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100. How much does it cost?
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101. Is a follow-up focused external Client relationship management review required?
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102. What is the total fixed cost?
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103. What methods are feasible and acceptable to estimate the impact of reforms?
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104. How are costs allocated?
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105. What is the impact on current and future IT costs?
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106. What causes investor action?
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107. What do you measure and why?
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108. Does the Client relationship management task fit the client’s priorities?
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109. How frequently do you track Client relationship management measures?
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110. What would it cost to replace your technology?
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111. How do your measurements capture actionable Client relationship management information for use in exceeding your customers expectations and securing your customers engagement?
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112. Does management have the right priorities among projects?
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113. Do you have a flow diagram of what happens?
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114. How do you verify your resources?
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115. How do you verify Client relationship management completeness and accuracy?
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116. Should total contribution to your organization impact compensation?
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117. Was a business case (cost/benefit) developed?
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118. How will you measure success?
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119. What is an unallowable cost?
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120. Are missed Client relationship management opportunities costing your organization money?
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121. How can you reduce costs?
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122. How will costs be allocated?
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123. What kind of analytics data will be gathered?
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124. What does your operating model cost?
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125. What is the Client relationship management business impact?
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126. How do you prevent mis-estimating cost?
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127. Are you taking your company in the direction of better and revenue or cheaper and cost?
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128. How can you measure Client relationship management in a systematic way?
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129. Are Client relationship management vulnerabilities categorized and prioritized?
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130. Are the measurements objective?
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131. Are actual costs in line with budgeted costs?
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132. Where is it measured?
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133. Do you verify that corrective actions were taken?
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134. What are the current costs of the Client relationship management process?
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135. What are the uncertainties surrounding estimates of impact?
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136. What does a Test Case verify?
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137. What does verifying compliance entail?
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138. How do you measure lifecycle phases?
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139. Which measures and indicators matter?
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140. Which Client relationship management impacts are significant?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Client relationship management Index at the beginning of the Self-Assessment.
CRITERION #4: ANALYZE:
INTENT: Analyze causes, assumptions and hypotheses.
