‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Customer Information Control System Scorecard on the second next page of the Self-Assessment.
Your completed Customer Information Control System Scorecard will give you a clear presentation of which Customer Information Control System areas need attention.
Customer Information Control System
Scorecard Example
Example of how the finalized Scorecard can look like:
Customer Information Control System
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Customer Information Control System
Scorecard Example13
Customer Information Control System
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:60
CRITERION #5: IMPROVE:76
CRITERION #6: CONTROL:93
CRITERION #7: SUSTAIN:106
Customer Information Control System and Managing Projects, Criteria for Project Managers:132
1.0 Initiating Process Group: Customer Information Control System133
1.1 Project Charter: Customer Information Control System135
1.2 Stakeholder Register: Customer Information Control System137
1.3 Stakeholder Analysis Matrix: Customer Information Control System138
2.0 Planning Process Group: Customer Information Control System140
2.1 Project Management Plan: Customer Information Control System142
2.2 Scope Management Plan: Customer Information Control System144
2.3 Requirements Management Plan: Customer Information Control System146
2.4 Requirements Documentation: Customer Information Control System148
2.5 Requirements Traceability Matrix: Customer Information Control System150
2.6 Project Scope Statement: Customer Information Control System152
2.7 Assumption and Constraint Log: Customer Information Control System154
2.8 Work Breakdown Structure: Customer Information Control System156
2.9 WBS Dictionary: Customer Information Control System158
2.10 Schedule Management Plan: Customer Information Control System161
2.11 Activity List: Customer Information Control System163
2.12 Activity Attributes: Customer Information Control System165
2.13 Milestone List: Customer Information Control System167
2.14 Network Diagram: Customer Information Control System169
2.15 Activity Resource Requirements: Customer Information Control System171
2.16 Resource Breakdown Structure: Customer Information Control System172
2.17 Activity Duration Estimates: Customer Information Control System174
2.18 Duration Estimating Worksheet: Customer Information Control System176
2.19 Project Schedule: Customer Information Control System178
2.20 Cost Management Plan: Customer Information Control System180
2.21 Activity Cost Estimates: Customer Information Control System182
2.22 Cost Estimating Worksheet: Customer Information Control System184
2.23 Cost Baseline: Customer Information Control System186
2.24 Quality Management Plan: Customer Information Control System188
2.25 Quality Metrics: Customer Information Control System190
2.26 Process Improvement Plan: Customer Information Control System192
2.27 Responsibility Assignment Matrix: Customer Information Control System194
2.28 Roles and Responsibilities: Customer Information Control System196
2.29 Human Resource Management Plan: Customer Information Control System198
2.30 Communications Management Plan: Customer Information Control System200
2.31 Risk Management Plan: Customer Information Control System202
2.32 Risk Register: Customer Information Control System204
2.33
