to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Business Behavior Scorecard on the second next page of the Self-Assessment.
Your completed Business Behavior Scorecard will give you a clear presentation of which Business Behavior areas need attention.
Business Behavior
Scorecard Example
Example of how the finalized Scorecard can look like:
Business Behavior
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Business Behavior
Scorecard Example12
Business Behavior
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:87
CRITERION #7: SUSTAIN:100
Business Behavior and Managing Projects, Criteria for Project Managers:124
1.0 Initiating Process Group: Business Behavior125
1.1 Project Charter: Business Behavior127
1.2 Stakeholder Register: Business Behavior129
1.3 Stakeholder Analysis Matrix: Business Behavior130
2.0 Planning Process Group: Business Behavior132
2.1 Project Management Plan: Business Behavior134
2.2 Scope Management Plan: Business Behavior136
2.3 Requirements Management Plan: Business Behavior138
2.4 Requirements Documentation: Business Behavior140
2.5 Requirements Traceability Matrix: Business Behavior142
2.6 Project Scope Statement: Business Behavior144
2.7 Assumption and Constraint Log: Business Behavior146
2.8 Work Breakdown Structure: Business Behavior148
2.9 WBS Dictionary: Business Behavior150
2.10 Schedule Management Plan: Business Behavior152
2.11 Activity List: Business Behavior154
2.12 Activity Attributes: Business Behavior156
2.13 Milestone List: Business Behavior158
2.14 Network Diagram: Business Behavior160
2.15 Activity Resource Requirements: Business Behavior162
2.16 Resource Breakdown Structure: Business Behavior163
2.17 Activity Duration Estimates: Business Behavior165
2.18 Duration Estimating Worksheet: Business Behavior167
2.19 Project Schedule: Business Behavior169
2.20 Cost Management Plan: Business Behavior171
2.21 Activity Cost Estimates: Business Behavior173
2.22 Cost Estimating Worksheet: Business Behavior175
2.23 Cost Baseline: Business Behavior177
2.24 Quality Management Plan: Business Behavior179
2.25 Quality Metrics: Business Behavior181
2.26 Process Improvement Plan: Business Behavior183
2.27 Responsibility Assignment Matrix: Business Behavior185
2.28 Roles and Responsibilities: Business Behavior187
2.29 Human Resource Management Plan: Business Behavior189
2.30 Communications Management Plan: Business Behavior191
2.31 Risk Management Plan: Business Behavior193
2.32 Risk Register: Business Behavior195
2.33 Probability and Impact Assessment: Business Behavior197
2.34 Probability and Impact Matrix: Business Behavior199
2.35 Risk Data Sheet: Business Behavior201
2.36 Procurement Management Plan: Business Behavior203
2.37 Source Selection Criteria: Business Behavior205
2.38 Stakeholder Management Plan: Business Behavior207
2.39 Change Management Plan: Business Behavior209
3.0 Executing Process Group: Business Behavior211
3.1
